Large Language Models for Expansion of Spoken Language Understanding Systems to New Languages

Spoken Language Understanding (SLU) models are a core component of voice assistants (VA), such as Alexa, Bixby, and Google Assistant. In this paper, we introduce a pipeline designed to extend SLU systems to new languages, utilizing Large Language Models (LLMs) that we fine-tune for machine translation of slot-annotated SLU training data. Our approach improved on the MultiATIS++ benchmark, a primary multi-language SLU dataset, in the cloud scenario using an mBERT model. Specifically, we saw an improvement in the Overall Accuracy metric: from 53% to 62.18%, compared to the existing state-of-the-art method, Fine and Coarse-grained Multi-Task Learning Framework (FC-MTLF). In the on-device scenario (tiny and not pretrained SLU), our method improved the Overall Accuracy from 5.31% to 22.06% over the baseline Global-Local Contrastive Learning Framework (GL-CLeF) method. Contrary to both FC-MTLF and GL-CLeF, our LLM-based machine translation does not require changes in the production architecture of SLU. Additionally, our pipeline is slot-type independent: it does not require any slot definitions or examples.

Back Transcription as a Method for Evaluating Robustness of Natural Language Understanding Models to Speech Recognition Errors

In a spoken dialogue system, an NLU model is preceded by a speech recognition system that can deteriorate the performance of natural language understanding. This paper proposes a method for investigating the impact of speech recognition errors on the performance of natural language understanding models. The proposed method combines the back transcription procedure with a fine-grained technique for categorizing the errors that affect the performance of NLU models. The method relies on the usage of synthesized speech for NLU evaluation. We show that the use of synthesized speech in place of audio recording does not change the outcomes of the presented technique in a significant way.

Can We Use Probing to Better Understand Fine-tuning and Knowledge Distillation of the BERT NLU?

In this article, we use probing to investigate phenomena that occur during fine-tuning and knowledge distillation of a BERT-based natural language understanding (NLU) model. Our ultimate purpose was to use probing to better understand practical production problems and consequently to build better NLU models. We designed experiments to see how fine-tuning changes the linguistic capabilities of BERT, what the optimal size of the fine-tuning dataset is, and what amount of information is contained in a distilled NLU based on a tiny Transformer. The results of the experiments show that the probing paradigm in its current form is not well suited to answer such questions. Structural, Edge and Conditional probes do not take into account how easy it is to decode probed information. Consequently, we conclude that quantification of information decodability is critical for many practical applications of the probing paradigm.