PGTask: Introducing the Task of Profile Generation from Dialogues

Recent approaches have attempted to personalize dialogue systems by leveraging profile information into models. However, this knowledge is scarce and difficult to obtain, which makes the extraction/generation of profile information from dialogues a fundamental asset. To surpass this limitation, we introduce the Profile Generation Task (PGTask). We contribute with a new dataset for this problem, comprising profile sentences aligned with related utterances, extracted from a corpus of dialogues. Furthermore, using state-of-the-art methods, we provide a benchmark for profile generation on this novel dataset. Our experiments disclose the challenges of profile generation, and we hope that this introduces a new research direction.

SUMBot: Summarizing Context in Open-Domain Dialogue Systems

In this paper, we investigate the problem of including relevant information as context in open-domain dialogue systems. Most models struggle to identify and incorporate important knowledge from dialogues and simply use the entire turns as context, which increases the size of the input fed to the model with unnecessary information. Additionally, due to the input size limitation of a few hundred tokens of large pre-trained models, regions of the history are not included and informative parts from the dialogue may be omitted. In order to surpass this problem, we introduce a simple method that substitutes part of the context with a summary instead of the whole history, which increases the ability of models to keep track of all the previous relevant information. We show that the inclusion of a summary may improve the answer generation task and discuss some examples to further understand the system's weaknesses.

Question rewriting? Assessing its importance for conversational question answering

In conversational question answering, systems must correctly interpret the interconnected interactions and generate knowledgeable answers, which may require the retrieval of relevant information from a background repository. Recent approaches to this problem leverage neural language models, although different alternatives can be considered in terms of modules for (a) representing user questions in context, (b) retrieving the relevant background information, and (c) generating the answer. This work presents a conversational question answering system designed specifically for the Search-Oriented Conversational AI (SCAI) shared task, and reports on a detailed analysis of its question rewriting module. In particular, we considered different variations of the question rewriting module to evaluate the influence on the subsequent components, and performed a careful analysis of the results obtained with the best system configuration. Our system achieved the best performance in the shared task and our analysis emphasizes the importance of the conversation context representation for the overall system performance.

Learning to answer questions

We present an open-domain Question-Answering system that learns to answer questions based on successful past interactions. We follow a pattern-based approach to Answer-Extraction, where (lexico-syntactic) patterns that relate a question to its answer are automatically learned and used to answer future questions. Results show that our approach contributes to the system's best performance when it is conjugated with typical Answer-Extraction strategies. Moreover, it allows the system to learn with the answered questions and to rectify wrong or unsolved past questions.

Towards the Rapid Development of a Natural Language Understanding Module

When developing a conversational agent, there is often an urgent need to have a prototype available in order to test the application with real users. A Wizard of Oz is a possibility, but sometimes the agent should be simply deployed in the environment where it will be used. Here, the agent should be able to capture as many interactions as possible and to understand how people react to failure. In this paper, we focus on the rapid development of a natural language understanding module by non experts. Our approach follows the learning paradigm and sees the process of understanding natural language as a classification problem. We test our module with a conversational agent that answers questions in the art domain. Moreover, we show how our approach can be used by a natural language interface to a cinema database.