Multi-Stakeholder Disaster Insights from Social Media Using Large Language Models

In recent years, social media has emerged as a primary channel for users to promptly share feedback and issues during disasters and emergencies, playing a key role in crisis management. While significant progress has been made in collecting and analyzing social media content, there remains a pressing need to enhance the automation, aggregation, and customization of this data to deliver actionable insights tailored to diverse stakeholders, including the press, police, EMS, and firefighters. This effort is essential for improving the coordination of activities such as relief efforts, resource distribution, and media communication. This paper presents a methodology that leverages the capabilities of LLMs to enhance disaster response and management. Our approach combines classification techniques with generative AI to bridge the gap between raw user feedback and stakeholder-specific reports. Social media posts shared during catastrophic events are analyzed with a focus on user-reported issues, service interruptions, and encountered challenges. We employ full-spectrum LLMs, using analytical models like BERT for precise, multi-dimensional classification of content type, sentiment, emotion, geolocation, and topic. Generative models such as ChatGPT are then used to produce human-readable, informative reports tailored to distinct audiences, synthesizing insights derived from detailed classifications. We compare standard approaches, which analyze posts directly using prompts in ChatGPT, to our advanced method, which incorporates multi-dimensional classification, sub-event selection, and tailored report generation. Our methodology demonstrates superior performance in both quantitative metrics, such as text coherence scores and latent representations, and qualitative assessments by automated tools and field experts, delivering precise insights for diverse disaster response stakeholders.

Detecting mental disorder on social media: a ChatGPT-augmented explainable approach

In the digital era, the prevalence of depressive symptoms expressed on social media has raised serious concerns, necessitating advanced methodologies for timely detection. This paper addresses the challenge of interpretable depression detection by proposing a novel methodology that effectively combines Large Language Models (LLMs) with eXplainable Artificial Intelligence (XAI) and conversational agents like ChatGPT. In our methodology, explanations are achieved by integrating BERTweet, a Twitter-specific variant of BERT, into a novel self-explanatory model, namely BERT-XDD, capable of providing both classification and explanations via masked attention. The interpretability is further enhanced using ChatGPT to transform technical explanations into human-readable commentaries. By introducing an effective and modular approach for interpretable depression detection, our methodology can contribute to the development of socially responsible digital platforms, fostering early intervention and support for mental health challenges under the guidance of qualified healthcare professionals.