Coimagining the Future of Voice Assistants with Cultural Sensitivity

Voice assistants (VAs) are becoming a feature of our everyday life. Yet, the user experience (UX) is often limited, leading to underuse, disengagement, and abandonment. Co-designing interactions for VAs with potential end-users can be useful. Crowdsourcing this process online and anonymously may add value. However, most work has been done in the English-speaking West on dialogue data sets. We must be sensitive to cultural differences in language, social interactions, and attitudes towards technology. Our aims were to explore the value of co-designing VAs in the non-Western context of Japan and demonstrate the necessity of cultural sensitivity. We conducted an online elicitation study (N = 135) where Americans (n = 64) and Japanese people (n = 71) imagined dialogues (N = 282) and activities (N = 73) with future VAs. We discuss the implications for coimagining interactions with future VAs, offer design guidelines for the Japanese and English-speaking US contexts, and suggest opportunities for cultural plurality in VA design and scholarship.

Nonverbal Cues in Human-Robot Interaction: A Communication Studies Perspective

Communication between people is characterized by a broad range of nonverbal cues. Transferring these cues into the design of robots and other artificial agents that interact with people may foster more natural, inviting, and accessible experiences. In this position paper, we offer a series of definitive nonverbal codes for human-robot interaction (HRI) that address the five human sensory systems (visual, auditory, haptic, olfactory, gustatory) drawn from the field of communication studies. We discuss how these codes can be translated into design patterns for HRI using a curated sample of the communication studies and HRI literatures. As nonverbal codes are an essential mode in human communication, we argue that integrating robotic nonverbal codes in HRI will afford robots a feeling of "aliveness" or "social agency" that would otherwise be missing. We end with suggestions for research directions to stimulate work on nonverbal communication within the field of HRI and improve communication between human and robots.

Dis/Immersion in Mindfulness Meditation with a Wandering Voice Assistant

Mindfulness meditation is a validated means of helping people manage stress. Voice-based virtual assistants (VAs) in smart speakers, smartphones, and smart environments can assist people in carrying out mindfulness meditation through guided experiences. However, the common fixed location embodiment of VAs makes it difficult to provide intuitive support. In this work, we explored the novel embodiment of a "wandering voice" that is co-located with the user and "moves" with the task. We developed a multi-speaker VA embedded in a yoga mat that changes location along the body according to the meditation experience. We conducted a qualitative user study in two sessions, comparing a typical fixed smart speaker to the wandering VA embodiment. Thick descriptions from interviews with twelve people revealed sometimes simultaneous experiences of immersion and dis-immersion. We offer design implications for "wandering voices" and a new paradigm for VA embodiment that may extend to guidance tasks in other contexts.

Trust and Reliance in Consensus-Based Explanations from an Anti-Misinformation Agent

The illusion of consensus occurs when people believe there is consensus across multiple sources, but the sources are the same and thus there is no "true" consensus. We explore this phenomenon in the context of an AI-based intelligent agent designed to augment metacognition on social media. Misinformation, especially on platforms like Twitter, is a global problem for which there is currently no good solution. As an explainable AI (XAI) system, the agent provides explanations for its decisions on the misinformed nature of social media content. In this late-breaking study, we explored the roles of trust (attitude) and reliance (behaviour) as key elements of XAI user experience (UX) and whether these influenced the illusion of consensus. Findings show no effect of trust, but an effect of reliance on consensus-based explanations. This work may guide the design of anti-misinformation systems that use XAI, especially the user-centred design of explanations.

"I'm" Lost in Translation: Pronoun Missteps in Crowdsourced Data Sets

As virtual assistants continue to be taken up globally, there is an ever-greater need for these speech-based systems to communicate naturally in a variety of languages. Crowdsourcing initiatives have focused on multilingual translation of big, open data sets for use in natural language processing (NLP). Yet, language translation is often not one-to-one, and biases can trickle in. In this late-breaking work, we focus on the case of pronouns translated between English and Japanese in the crowdsourced Tatoeba database. We found that masculine pronoun biases were present overall, even though plurality in language was accounted for in other ways. Importantly, we detected biases in the translation process that reflect nuanced reactions to the presence of feminine, neutral, and/or non-binary pronouns. We raise the issue of translation bias for pronouns and offer a practical solution to embed plurality in NLP data sets.

Transcending the "Male Code": Implicit Masculine Biases in NLP Contexts

Critical scholarship has elevated the problem of gender bias in data sets used to train virtual assistants (VAs). Most work has focused on explicit biases in language, especially against women, girls, femme-identifying people, and genderqueer folk; implicit associations through word embeddings; and limited models of gender and masculinities, especially toxic masculinities, conflation of sex and gender, and a sex/gender binary framing of the masculine as diametric to the feminine. Yet, we must also interrogate how masculinities are "coded" into language and the assumption of "male" as the linguistic default: implicit masculine biases. To this end, we examined two natural language processing (NLP) data sets. We found that when gendered language was present, so were gender biases and especially masculine biases. Moreover, these biases related in nuanced ways to the NLP context. We offer a new dictionary called AVA that covers ambiguous associations between gendered language and the language of VAs.

Can Voice Assistants Sound Cute? Towards a Model of Kawaii Vocalics

The Japanese notion of "kawaii" or expressions of cuteness, vulnerability, and/or charm is a global cultural export. Work has explored kawaii-ness as a design feature and factor of user experience in the visual appearance, nonverbal behaviour, and sound of robots and virtual characters. In this initial work, we consider whether voices can be kawaii by exploring the vocal qualities of voice assistant speech, i.e., kawaii vocalics. Drawing from an age-inclusive model of kawaii, we ran a user perceptions study on the kawaii-ness of younger- and older-sounding Japanese computer voices. We found that kawaii-ness intersected with perceptions of gender and age, i.e., gender ambiguous and girlish, as well as VA features, i.e., fluency and artificiality. We propose an initial model of kawaii vocalics to be validated through the identification and study of vocal qualities, cognitive appraisals, behavioural responses, and affective reports.

Exoskeleton for the Mind: Exploring Strategies Against Misinformation with a Metacognitive Agent

Misinformation is a global problem in modern social media platforms with few solutions known to be effective. Social media platforms have offered tools to raise awareness of information, but these are closed systems that have not been empirically evaluated. Others have developed novel tools and strategies, but most have been studied out of context using static stimuli, researcher prompts, or low fidelity prototypes. We offer a new anti-misinformation agent grounded in theories of metacognition that was evaluated within Twitter. We report on a pilot study (n=17) and multi-part experimental study (n=57, n=49) where participants experienced three versions of the agent, each deploying a different strategy. We found that no single strategy was superior over the control. We also confirmed the necessity of transparency and clarity about the agent's underlying logic, as well as concerns about repeated exposure to misinformation and lack of user engagement.

Not Only WEIRD but "Uncanny"? A Systematic Review of Diversity in Human-Robot Interaction Research

Critical voices within and beyond the scientific community have pointed to a grave matter of concern regarding who is included in research and who is not. Subsequent investigations have revealed an extensive form of sampling bias across a broad range of disciplines that conduct human subjects research called "WEIRD": Western, Educated, Industrial, Rich, and Democratic. Recent work has indicated that this pattern exists within human-computer interaction (HCI) research, as well. How then does human-robot interaction (HRI) fare? And could there be other patterns of sampling bias at play, perhaps those especially relevant to this field of study? We conducted a systematic review of the premier ACM/IEEE International Conference on Human-Robot Interaction (2006-2022) to discover whether and how WEIRD HRI research is. Importantly, we expanded our purview to other factors of representation highlighted by critical work on inclusion and intersectionality as potentially underreported, overlooked, and even marginalized factors of human diversity. Findings from 827 studies across 749 papers confirm that participants in HRI research also tend to be drawn from WEIRD populations. Moreover, we find evidence of limited, obscured, and possible misrepresentation in participant sampling and reporting along key axes of diversity: sex and gender, race and ethnicity, age, sexuality and family configuration, disability, body type, ideology, and domain expertise. We discuss methodological and ethical implications for recruitment, analysis, and reporting, as well as the significance for HRI as a base of knowledge.

Voice Over Body? Older Adults' Reactions to Robot and Voice Assistant Facilitators of Group Conversation

Intelligent agents have great potential as facilitators of group conversation among older adults. However, little is known about how to design agents for this purpose and user group, especially in terms of agent embodiment. To this end, we conducted a mixed methods study of older adults' reactions to voice and body in a group conversation facilitation agent. Two agent forms with the same underlying artificial intelligence (AI) and voice system were compared: a humanoid robot and a voice assistant. One preliminary study (total n=24) and one experimental study comparing voice and body morphologies (n=36) were conducted with older adults and an experienced human facilitator. Findings revealed that the artificiality of the agent, regardless of its form, was beneficial for the socially uncomfortable task of conversation facilitation. Even so, talkative personality types had a poorer experience with the "bodied" robot version. Design implications and supplementary reactions, especially to agent voice, are also discussed.