Build-a-Bot: Teaching Conversational AI Using a Transformer-Based Intent Recognition and Question Answering Architecture

As artificial intelligence (AI) becomes a prominent part of modern life, AI literacy is becoming important for all citizens, not just those in technology careers. Previous research in AI education materials has largely focused on the introduction of terminology as well as AI use cases and ethics, but few allow students to learn by creating their own machine learning models. Therefore, there is a need for enriching AI educational tools with more adaptable and flexible platforms for interested educators with any level of technical experience to utilize within their teaching material. As such, we propose the development of an open-source tool (Build-a-Bot) for students and teachers to not only create their own transformer-based chatbots based on their own course material, but also learn the fundamentals of AI through the model creation process. The primary concern of this paper is the creation of an interface for students to learn the principles of artificial intelligence by using a natural language pipeline to train a customized model to answer questions based on their own school curriculums. The model uses contexts given by their instructor, such as chapters of a textbook, to answer questions and is deployed on an interactive chatbot/voice agent. The pipeline teaches students data collection, data augmentation, intent recognition, and question answering by having them work through each of these processes while creating their AI agent, diverging from previous chatbot work where students and teachers use the bots as black-boxes with no abilities for customization or the bots lack AI capabilities, with the majority of dialogue scripts being rule-based. In addition, our tool is designed to make each step of this pipeline intuitive for students at a middle-school level. Further work primarily lies in providing our tool to schools and seeking student and teacher evaluations.

A Comparative Study of Transformer-Based Language Models on Extractive Question Answering

Question Answering (QA) is a task in natural language processing that has seen considerable growth after the advent of transformers. There has been a surge in QA datasets that have been proposed to challenge natural language processing models to improve human and existing model performance. Many pre-trained language models have proven to be incredibly effective at the task of extractive question answering. However, generalizability remains as a challenge for the majority of these models. That is, some datasets require models to reason more than others. In this paper, we train various pre-trained language models and fine-tune them on multiple question answering datasets of varying levels of difficulty to determine which of the models are capable of generalizing the most comprehensively across different datasets. Further, we propose a new architecture, BERT-BiLSTM, and compare it with other language models to determine if adding more bidirectionality can improve model performance. Using the F1-score as our metric, we find that the RoBERTa and BART pre-trained models perform the best across all datasets and that our BERT-BiLSTM model outperforms the baseline BERT model.