Hierarchical Evaluation Framework: Best Practices for Human Evaluation

Human evaluation plays a crucial role in Natural Language Processing (NLP) as it assesses the quality and relevance of developed systems, thereby facilitating their enhancement. However, the absence of widely accepted human evaluation metrics in NLP hampers fair comparisons among different systems and the establishment of universal assessment standards. Through an extensive analysis of existing literature on human evaluation metrics, we identified several gaps in NLP evaluation methodologies. These gaps served as motivation for developing our own hierarchical evaluation framework. The proposed framework offers notable advantages, particularly in providing a more comprehensive representation of the NLP system's performance. We applied this framework to evaluate the developed Machine Reading Comprehension system, which was utilized within a human-AI symbiosis model. The results highlighted the associations between the quality of inputs and outputs, underscoring the necessity to evaluate both components rather than solely focusing on outputs. In future work, we will investigate the potential time-saving benefits of our proposed framework for evaluators assessing NLP systems.

Building Extractive Question Answering System to Support Human-AI Health Coaching Model for Sleep Domain

Non-communicable diseases (NCDs) are a leading cause of global deaths, necessitating a focus on primary prevention and lifestyle behavior change. Health coaching, coupled with Question Answering (QA) systems, has the potential to transform preventive healthcare. This paper presents a human-Artificial Intelligence (AI) health coaching model incorporating a domain-specific extractive QA system. A sleep-focused dataset, SleepQA, was manually assembled and used to fine-tune domain-specific BERT models. The QA system was evaluated using automatic and human methods. A data-centric framework enhanced the system's performance by improving passage retrieval and question reformulation. Although the system did not outperform the baseline in automatic evaluation, it excelled in the human evaluation of real-world questions. Integration into a Human-AI health coaching model was tested in a pilot Randomized Controlled Trial (RCT).

A Data-centric Framework for Improving Domain-specific Machine Reading Comprehension Datasets

Low-quality data can cause downstream problems in high-stakes applications. Data-centric approach emphasizes on improving dataset quality to enhance model performance. High-quality datasets are needed for general-purpose Large Language Models (LLMs) training, as well as for domain-specific models, which are usually small in size as it is costly to engage a large number of domain experts for their creation. Thus, it is vital to ensure high-quality domain-specific training data. In this paper, we propose a framework for enhancing the data quality of original datasets. We applied the proposed framework to four biomedical datasets and showed relative improvement of up to 33%/40% for fine-tuning of retrieval/reader models on the BioASQ dataset when using back translation to enhance the original dataset quality.