IntentTune: Using user demand and personalization to resolve "unknown" query intents for e-commerce search

Understanding user intent is fundamental to delivering relevant search results in e-commerce. However, substantial fraction of real-world queries are under-specified (e.g., "watch" or "shirt"), lacking explicit attributes such as gender or age group. This ambiguity poses a significant challenge for query intent detection models in e-commerce search systems, which must accurately infer latent user intent (e.g., age, gender) to support effective downstream retrieval. We introduce IntentTune, a framework for resolving ambiguous or under-specified query intents by leveraging either (1) user-specific behavioral signals including search history, browsing activity, and profile attributes or (2) population-level demand patterns aggregated across all users. Through experiments on real-world e-commerce data, we first demonstrate that population-level demand patterns alone are insufficient to reliably infer intent in under-specified queries. We then demonstrate that user-specific behavioral signals -- particularly prior search queries -- outperform both population-level statistics and static profile information for inferring gender, age group, product category, and size intent from underspecified queries.

Iterating Toward Better Search: A Two-Agent Simulation Framework for Evaluating Agentic Search Architectures in E-Commerce

We present a modular two-agent simulation framework for evaluating conversational shopping assistant architectures. An independent buyer agent, configured with personas, missions, and patience levels, is paired with an interchangeable responder that integrates with a real e-commerce search API. Holding the buyer constant across experiments enables controlled comparison of responder designs on identical scenarios. Using 2011 conversations across 14 persona buckets, we establish four empirical findings. First, rolling-window memory outperforms intent-extraction memory on all quality metrics while being 35% faster per query. Second, illustrating rapid evidence-driven iteration, a systematic failure analysis of a responder version enables targeted fixes that reduce failure and near-failure rates by 62% across the full dataset. Third, swapping the responder LLM backbone from Gemini~2.5 to Llama~3.3~70B costs 0.16--0.45 points despite identical architecture. Finally, we document systematic philosophical disagreement between frontier LLM judges: Gemini rewards process correctness while Claude demands concrete outcomes, despite using the same evaluation prompt.

Improving Search Suggestions for Alphanumeric Queries

Alphanumeric identifiers such as manufacturer part numbers (MPNs), SKUs, and model codes are ubiquitous in e-commerce catalogs and search. These identifiers are sparse, non linguistic, and highly sensitive to tokenization and typographical variation, rendering conventional lexical and embedding based retrieval methods ineffective. We propose a training free, character level retrieval framework that encodes each alphanumeric sequence as a fixed length binary vector. This representation enables efficient similarity computation via Hamming distance and supports nearest neighbor retrieval over large identifier corpora. An optional re-ranking stage using edit distance refines precision while preserving latency guarantees. The method offers a practical and interpretable alternative to learned dense retrieval models, making it suitable for production deployment in search suggestion generation systems. Significant gains in business metrics in the A/B test further prove utility of our approach.

Intent-Aware Neural Query Reformulation for Behavior-Aligned Product Search

Understanding and modeling buyer intent is a foundational challenge in optimizing search query reformulation within the dynamic landscape of e-commerce search systems. This work introduces a robust data pipeline designed to mine and analyze large-scale buyer query logs, with a focus on extracting fine-grained intent signals from both explicit interactions and implicit behavioral cues. Leveraging advanced sequence mining techniques and supervised learning models, the pipeline systematically captures patterns indicative of latent purchase intent, enabling the construction of a high-fidelity, intent-rich dataset. The proposed framework facilitates the development of adaptive query rewrite strategies by grounding reformulations in inferred user intent rather than surface-level lexical signals. This alignment between query rewriting and underlying user objectives enhances both retrieval relevance and downstream engagement metrics. Empirical evaluations across multiple product verticals demonstrate measurable gains in precision-oriented relevance metrics, underscoring the efficacy of intent-aware reformulation. Our findings highlight the value of intent-centric modeling in bridging the gap between sparse user inputs and complex product discovery goals, and establish a scalable foundation for future research in user-aligned neural retrieval and ranking systems.

Towards User Guided Actionable Recourse

Machine Learning's proliferation in critical fields such as healthcare, banking, and criminal justice has motivated the creation of tools which ensure trust and transparency in ML models. One such tool is Actionable Recourse (AR) for negatively impacted users. AR describes recommendations of cost-efficient changes to a user's actionable features to help them obtain favorable outcomes. Existing approaches for providing recourse optimize for properties such as proximity, sparsity, validity, and distance-based costs. However, an often-overlooked but crucial requirement for actionability is a consideration of User Preference to guide the recourse generation process. In this work, we attempt to capture user preferences via soft constraints in three simple forms: i) scoring continuous features, ii) bounding feature values and iii) ranking categorical features. Finally, we propose a gradient-based approach to identify User Preferred Actionable Recourse (UP-AR). We carried out extensive experiments to verify the effectiveness of our approach.

Adaptive Adversarial Training Does Not Increase Recourse Costs

Recent work has connected adversarial attack methods and algorithmic recourse methods: both seek minimal changes to an input instance which alter a model's classification decision. It has been shown that traditional adversarial training, which seeks to minimize a classifier's susceptibility to malicious perturbations, increases the cost of generated recourse; with larger adversarial training radii correlating with higher recourse costs. From the perspective of algorithmic recourse, however, the appropriate adversarial training radius has always been unknown. Another recent line of work has motivated adversarial training with adaptive training radii to address the issue of instance-wise variable adversarial vulnerability, showing success in domains with unknown attack radii. This work studies the effects of adaptive adversarial training on algorithmic recourse costs. We establish that the improvements in model robustness induced by adaptive adversarial training show little effect on algorithmic recourse costs, providing a potential avenue for affordable robustness in domains where recoursability is critical.