DEFTri: A Few-Shot Label Fused Contextual Representation Learning For Product Defect Triage in e-Commerce

Defect Triage is a time-sensitive and critical process in a large-scale agile software development lifecycle for e-commerce. Inefficiencies arising from human and process dependencies in this domain have motivated research in automated approaches using machine learning to accurately assign defects to qualified teams. This work proposes a novel framework for automated defect triage (DEFTri) using fine-tuned state-of-the-art pre-trained BERT on labels fused text embeddings to improve contextual representations from human-generated product defects. For our multi-label text classification defect triage task, we also introduce a Walmart proprietary dataset of product defects using weak supervision and adversarial learning, in a few-shot setting.

Emotions are Subtle: Learning Sentiment Based Text Representations Using Contrastive Learning

Contrastive learning techniques have been widely used in the field of computer vision as a means of augmenting datasets. In this paper, we extend the use of these contrastive learning embeddings to sentiment analysis tasks and demonstrate that fine-tuning on these embeddings provides an improvement over fine-tuning on BERT-based embeddings to achieve higher benchmarks on the task of sentiment analysis when evaluated on the DynaSent dataset. We also explore how our fine-tuned models perform on cross-domain benchmark datasets. Additionally, we explore upsampling techniques to achieve a more balanced class distribution to make further improvements on our benchmark tasks.