Human-Robot Teaming Field Deployments: A Comparison Between Verbal and Non-verbal Communication

Healthcare workers (HCWs) encounter challenges in hospitals, such as retrieving medical supplies quickly from crash carts, which could potentially result in medical errors and delays in patient care. Robotic crash carts (RCCs) have shown promise in assisting healthcare teams during medical tasks through guided object searches and task reminders. Limited exploration has been done to determine what communication modalities are most effective and least disruptive to patient care in real-world settings. To address this gap, we conducted a between-subjects experiment comparing the RCC's verbal and non-verbal communication of object search with a standard crash cart in resuscitation scenarios to understand the impact of robot communication on workload and attitudes toward using robots in the workplace. Our findings indicate that verbal communication significantly reduced mental demand and effort compared to visual cues and with a traditional crash cart. Although frustration levels were slightly higher during collaborations with the robot compared to a traditional cart, these research insights provide valuable implications for human-robot teamwork in high-stakes environments.

Co-Designing Augmented Reality Tools for High-Stakes Clinical Teamwork

How might healthcare workers (HCWs) leverage augmented reality head-mounted displays (AR-HMDs) to enhance teamwork? Although AR-HMDs have shown immense promise in supporting teamwork in healthcare settings, design for Emergency Department (ER) teams has received little attention. The ER presents unique challenges, including procedural recall, medical errors, and communication gaps. To address this gap, we engaged in a participatory design study with healthcare workers to gain a deep understanding of the potential for AR-HMDs to facilitate teamwork during ER procedures. Our results reveal that AR-HMDs can be used as an information-sharing and information-retrieval system to bridge knowledge gaps, and concerns about integrating AR-HMDs in ER workflows. We contribute design recommendations for seven role-based AR-HMD application scenarios involving HCWs with various expertise, working across multiple medical tasks. We hope our research inspires designers to embark on the development of new AR-HMD applications for high-stakes, team environments.