ProtoDA: Efficient Transfer Learning for Few-Shot Intent Classification

Practical sequence classification tasks in natural language processing often suffer from low training data availability for target classes. Recent works towards mitigating this problem have focused on transfer learning using embeddings pre-trained on often unrelated tasks, for instance, language modeling. We adopt an alternative approach by transfer learning on an ensemble of related tasks using prototypical networks under the meta-learning paradigm. Using intent classification as a case study, we demonstrate that increasing variability in training tasks can significantly improve classification performance. Further, we apply data augmentation in conjunction with meta-learning to reduce sampling bias. We make use of a conditional generator for data augmentation that is trained directly using the meta-learning objective and simultaneously with prototypical networks, hence ensuring that data augmentation is customized to the task. We explore augmentation in the sentence embedding space as well as prototypical embedding space. Combining meta-learning with augmentation provides upto 6.49% and 8.53% relative F1-score improvements over the best performing systems in the 5-shot and 10-shot learning, respectively.

A Closer Look At Feature Space Data Augmentation For Few-Shot Intent Classification

New conversation topics and functionalities are constantly being added to conversational AI agents like Amazon Alexa and Apple Siri. As data collection and annotation is not scalable and is often costly, only a handful of examples for the new functionalities are available, which results in poor generalization performance. We formulate it as a Few-Shot Integration (FSI) problem where a few examples are used to introduce a new intent. In this paper, we study six feature space data augmentation methods to improve classification performance in FSI setting in combination with both supervised and unsupervised representation learning methods such as BERT. Through realistic experiments on two public conversational datasets, SNIPS, and the Facebook Dialog corpus, we show that data augmentation in feature space provides an effective way to improve intent classification performance in few-shot setting beyond traditional transfer learning approaches. In particular, we show that (a) upsampling in latent space is a competitive baseline for feature space augmentation (b) adding the difference between two examples to a new example is a simple yet effective data augmentation method.