Abstract:Public benchmarks are important measures of Automatic Speech Recognition (ASR) model capabilities. However, by nature of being public, there is risk of models being optimized for these benchmarks in ways that do not generalize well to real-world data. We present a methodology for quantifying benchmark optimization, focusing on cases where the audio underdetermines the reference transcript. We identify three families of behavioral probes that reveal models' capabilities of reproducing benchmark reference spans despite underdetermined audio: reference disagreement, masked-number recovery, and orthographic switching. We find that the highest-scoring open source models output verbatim reference transcript spans even when the relevant audio is contradictory, masked, or ambiguous. Using a variety of mechanistic probes, we show that models respond to narrow acoustic cues to override the faithful representation of the audio in favor of a benchmark-optimized policy. We show the benchmark-optimized behavior can be causally manipulated via low-rank linear steering or simply appending audio to the end of a segment in some cases. Overall, our results indicate that high-performing models exhibit benchmark-conditioned behaviors that can inflate benchmark performance without reflecting improved general-purpose transcription ability.
Abstract:Current voice AI benchmarks typically evaluate isolated capabilities such as speech intelligibility, word error rate, or text-based dialogue quality, but they rarely test whether systems harness the acoustic information that distinguishes spoken language from its textual representation. To this end, we introduce the Real World Voice EQ Bench, a multidimensional benchmark for evaluating voice AI across text-to-speech (TTS), speech-to-speech (STS), speech understanding (SU), and automatic speech recognition (ASR). Our evaluations indicate that performance is highly dimension-specific. For TTS, naturalness, expressiveness, identity stability, and reliability are largely independent evaluation dimensions. For STS, access to audio does not guarantee use of vocal affect, and some agents remain largely transcript-driven. For SU, models perform unevenly across paralinguistic tasks. For ASR, real world accent, emotion, noise, and conversational conditions expose failures that are not captured by established clean-speech benchmarks. Together, these results show that voice AI should be evaluated as a profile of acoustic, expressive, interactional, and robustness capabilities rather than by a single aggregate score.