Mining a Minimal Set of Behavioral Patterns using Incremental Evaluation

Process mining provides methods to analyse event logs generated by information systems during the execution of processes. It thereby supports the design, validation, and execution of processes in domains ranging from healthcare, through manufacturing, to e-commerce. To explore the regularities of flexible processes that show a large behavioral variability, it was suggested to mine recurrent behavioral patterns that jointly describe the underlying process. Existing approaches to behavioral pattern mining, however, suffer from two limitations. First, they show limited scalability as incremental computation is incorporated only in the generation of pattern candidates, but not in the evaluation of their quality. Second, process analysis based on mined patterns shows limited effectiveness due to an overwhelmingly large number of patterns obtained in practical application scenarios, many of which are redundant. In this paper, we address these limitations to facilitate the analysis of complex, flexible processes based on behavioral patterns. Specifically, we improve COBPAM, our initial behavioral pattern mining algorithm, by an incremental procedure to evaluate the quality of pattern candidates, optimizing thereby its efficiency. Targeting a more effective use of the resulting patterns, we further propose pruning strategies for redundant patterns and show how relations between the remaining patterns are extracted and visualized to provide process insights. Our experiments with diverse real-world datasets indicate a considerable reduction of the runtime needed for pattern mining, while a qualitative assessment highlights how relations between patterns guide the analysis of the underlying process.

A framework for mining process models from emails logs

Due to its wide use in personal, but most importantly, professional contexts, email represents a valuable source of information that can be harvested for understanding, reengineering and repurposing undocumented business processes of companies and institutions. Towards this aim, a few researchers investigated the problem of extracting process oriented information from email logs in order to take benefit of the many available process mining techniques and tools. In this paper we go further in this direction, by proposing a new method for mining process models from email logs that leverage unsupervised machine learning techniques with little human involvement. Moreover, our method allows to semi-automatically label emails with activity names, that can be used for activity recognition in new incoming emails. A use case demonstrates the usefulness of the proposed solution using a modest in size, yet real-world, dataset containing emails that belong to two different process models.