Are cascade dialogue state tracking models speaking out of turn in spoken dialogues?

In Task-Oriented Dialogue (TOD) systems, correctly updating the system's understanding of the user's needs is key to a smooth interaction. Traditionally TOD systems are composed of several modules that interact with one another. While each of these components is the focus of active research communities, their behavior in interaction can be overlooked. This paper proposes a comprehensive analysis of the errors of state of the art systems in complex settings such as Dialogue State Tracking which highly depends on the dialogue context. Based on spoken MultiWoz, we identify that errors on non-categorical slots' values are essential to address in order to bridge the gap between spoken and chat-based dialogue systems. We explore potential solutions to improve transcriptions and help dialogue state tracking generative models correct such errors.

OLISIA: a Cascade System for Spoken Dialogue State Tracking

Though Dialogue State Tracking (DST) is a core component of spoken dialogue systems, recent work on this task mostly deals with chat corpora, disregarding the discrepancies between spoken and written language.In this paper, we propose OLISIA, a cascade system which integrates an Automatic Speech Recognition (ASR) model and a DST model. We introduce several adaptations in the ASR and DST modules to improve integration and robustness to spoken conversations.With these adaptations, our system ranked first in DSTC11 Track 3, a benchmark to evaluate spoken DST. We conduct an in-depth analysis of the results and find that normalizing the ASR outputs and adapting the DST inputs through data augmentation, along with increasing the pre-trained models size all play an important role in reducing the performance discrepancy between written and spoken conversations.