MatrAIx: Simulating the World with 8.3 Billion Persona Agents

Human evaluation of AI systems and digital products is costly, slow, and difficult to scale. Offline evaluations are more scalable but often abstract away human diversity and interactive behavior. We therefore introduce MatrAIx, a population-scale simulated-user evaluation infrastructure for testing AI systems and digital products with heterogeneous users. MatrAIx has three core components: First, Persona 8B contains 8.3 billion persona records represented by 1,290 categorical dimensions. Records are either sampled from a dependency graph that preserves correlated attributes or derived from human-authored profiles. We release a quality-filtered coreset of approximately 1 million personas, comprising 599,847 human-grounded and 400,000 synthetic records. Second, the MatrAIx Playground provides four environments in which diverse users evaluate and interact with digital products: Survey, AI Chatbot, Web, and App. Third, MatrAIx provides 1,010 application tasks spanning more than 25 domains, including Commerce, Software, Finance, and Healthcare. We conducted 18,189 evaluation trials across eight representative tasks. Persona agents were powered by three LLMs: Claude Opus 4.8, GPT 5.5, and Claude Haiku 4.5. The resulting feedback captures how decisions and preferences vary across persona backgrounds, including hesitation after a price increase, willingness to continue after an AI assistant fails, and latency tolerance. We conducted two main validation studies: First, a 400-trial controlled study evaluated persona adherence across ten behavioral attributes and all four environments. The declared behavior was expressed or correctly suppressed in 366 trials (91.5%). Second, human and LLM judges evaluated the extraction quality of human-grounded personas. Overall, MatrAIx provides an end-to-end infrastructure for evaluating AI systems and digital products with diverse simulated human users.

Answering the Wrong Question: Reasoning Trace Inversion for Abstention in LLMs

For Large Language Models (LLMs) to be reliably deployed, models must effectively know when not to answer: abstain. Reasoning models, in particular, have gained attention for impressive performance on complex tasks. However, reasoning models have been shown to have worse abstention abilities. Taking the vulnerabilities of reasoning models into account, we propose our Query Misalignment Framework. Hallucinations resulting in failed abstention can be reinterpreted as LLMs answering the wrong question (rather than answering a question incorrectly). Based on this framework, we develop a new class of state-of-the-art abstention methods called Trace Inversion. First, we generate the reasoning trace of a model. Based on only the trace, we then reconstruct the most likely query that the model responded to. Finally, we compare the initial query with the reconstructed query. Low similarity score between the initial query and reconstructed query suggests that the model likely answered the question incorrectly and is flagged to abstain. Extensive experiments demonstrate that Trace Inversion effectively boosts abstention performance in four frontier LLMs across nine abstention QA datasets, beating competitive baselines in 33 out of 36 settings.

Robustness Beyond Known Groups with Low-rank Adaptation

Deep learning models trained to optimize average accuracy often exhibit systematic failures on particular subpopulations. In real world settings, the subpopulations most affected by such disparities are frequently unlabeled or unknown, thereby motivating the development of methods that are performant on sensitive subgroups without being pre-specified. However, existing group-robust methods typically assume prior knowledge of relevant subgroups, using group annotations for training or model selection. We propose Low-rank Error Informed Adaptation (LEIA), a simple two-stage method that improves group robustness by identifying a low-dimensional subspace in the representation space where model errors concentrate. LEIA restricts adaptation to this error-informed subspace via a low-rank adjustment to the classifier logits, directly targeting latent failure modes without modifying the backbone or requiring group labels. Using five real-world datasets, we analyze group robustness under three settings: (1) truly no knowledge of subgroup relevance, (2) partial knowledge of subgroup relevance, and (3) full knowledge of subgroup relevance. Across all settings, LEIA consistently improves worst-group performance while remaining fast, parameter-efficient, and robust to hyperparameter choice.