ActionNex: A Virtual Outage Manager for Cloud

Outage management in large-scale cloud operations remains heavily manual, requiring rapid triage, cross-team coordination, and experience-driven decisions under partial observability. We present \textbf{ActionNex}, a production-grade agentic system that supports end-to-end outage assistance, including real-time updates, knowledge distillation, and role- and stage-conditioned next-best action recommendations. ActionNex ingests multimodal operational signals (e.g., outage content, telemetry, and human communications) and compresses them into critical events that represent meaningful state transitions. It couples this perception layer with a hierarchical memory subsystem: long-term Key-Condition-Action (KCA) knowledge distilled from playbooks and historical executions, episodic memory of prior outages, and working memory of the live context. A reasoning agent aligns current critical events to preconditions, retrieves relevant memories, and generates actionable recommendations; executed human actions serve as an implicit feedback signal to enable continual self-evolution in a human-agent hybrid system. We evaluate ActionNex on eight real Azure outages (8M tokens, 4,000 critical events) using two complementary ground-truth action sets, achieving 71.4\% precision and 52.8-54.8\% recall. The system has been piloted in production and has received positive early feedback.

A Flexible Procedure for Mixture Proportion Estimation in Positive--Unlabeled Learning

Positive--unlabeled (PU) learning considers two samples, a positive set P with observations from only one class and an unlabeled set U with observations from two classes. The goal is to classify observations in U. Class mixture proportion estimation (MPE) in U is a key step in PU learning. Blanchard et al. [2010] showed that MPE in PU learning is a generalization of the problem of estimating the proportion of true null hypotheses in multiple testing problems. Motivated by this idea, we propose reducing the problem to one dimension via construction of a probabilistic classifier trained on the P and U data sets followed by application of a one--dimensional mixture proportion method from the multiple testing literature to the observation class probabilities. The flexibility of this framework lies in the freedom to choose the classifier and the one--dimensional MPE method. We prove consistency of two mixture proportion estimators using bounds from empirical process theory, develop tuning parameter free implementations, and demonstrate that they have competitive performance on simulated waveform data and a protein signaling problem.