Link Prediction for Event Logs in the Process Industry

Knowledge management (KM) is vital in the process industry for optimizing operations, ensuring safety, and enabling continuous improvement through effective use of operational data and past insights. A key challenge in this domain is the fragmented nature of event logs in shift books, where related records, e.g., entries documenting issues related to equipment or processes and the corresponding solutions, may remain disconnected. This fragmentation hinders the recommendation of previous solutions to the users. To address this problem, we investigate record linking (RL) as link prediction, commonly studied in graph-based machine learning, by framing it as a cross-document coreference resolution (CDCR) task enhanced with natural language inference (NLI) and semantic text similarity (STS) by shifting it into the causal inference (CI). We adapt CDCR, traditionally applied in the news domain, into an RL model to operate at the passage level, similar to NLI and STS, while accommodating the process industry's specific text formats, which contain unstructured text and structured record attributes. Our RL model outperformed the best versions of NLI- and STS-driven baselines by 28% (11.43 points) and 27% (11.21 points), respectively. Our work demonstrates how domain adaptation of the state-of-the-art CDCR models, enhanced with reasoning capabilities, can be effectively tailored to the process industry, improving data quality and connectivity in shift logs.