In this study, the performances of the Whisper-Small and Wav2Vec2-XLS-R-300M models which are two pre-trained multilingual models for speech to text were examined for the Turkish language. Mozilla Common Voice version 11.0 which is prepared in Turkish language and is an open-source data set, was used in the study. The multilingual models, Whisper- Small and Wav2Vec2-XLS-R-300M were fine-tuned with this data set which contains a small amount of data. The speech to text performance of the two models was compared. WER values are calculated as 0.28 and 0.16 for the Wav2Vec2-XLS- R-300M and the Whisper-Small models respectively. In addition, the performances of the models were examined with the test data prepared with call center records that were not included in the training and validation dataset.
Text classification problem is a very broad field of study in the field of natural language processing. In short, the text classification problem is to determine which of the previously determined classes the given text belongs to. Successful studies have been carried out in this field in the past studies. In the study, Bidirectional Encoder Representations for Transformers (BERT), which is a frequently preferred method for solving the classification problem in the field of natural language processing, is used. By solving classification problems through a single model to be used in a chatbot architecture, it is aimed to alleviate the load on the server that will be created by more than one model used for solving more than one classification problem. At this point, with the masking method applied during the estimation of a single BERT model, which was created for classification in more than one subject, the estimation of the model was provided on a problem-based basis. Three separate data sets covering different fields from each other are divided by various methods in order to complicate the problem, and classification problems that are very close to each other in terms of field are also included in this way. The dataset used in this way consists of five classification problems with 154 classes. A BERT model containing all classification problems and other BERT models trained specifically for the problems were compared with each other in terms of performance and the space they occupied on the server.