Abstract:The rapid progress of large language models (LLMs) is shifting semantic search toward a question-answering paradigm, where users ask questions and LLMs generate responses. In high-stake domains such as law, retrieval-augmented generation (RAG) is commonly used to mitigate hallucinations in generated responses. Nonetheless, prior work shows that RAG systems, whether general-purpose or legal-specific, still hallucinate at varying rates, making fine-grained evaluation essential. Despite the need, existing evaluation frameworks for legal RAG systems lack the granularity required to provide detailed analysis of retrieval and generation performance separately. Moreover, current benchmarks are largely English-only and centered on legal expert queries, overlooking non-expert needs. We introduce ClaimRAG-LAW, a comprehensive dataset for legal RAG that supports French and English, targets both experts and non-experts, and includes diverse question types reflecting realistic scenarios. We further apply a fine-grained evaluation framework of state-of-the-art legal RAG systems, revealing limitations in retrieval, generation, and claim-level analysis in the legal domain.




Abstract:This paper presents a novel framework that utilizes Natural Language Processing (NLP) techniques to understand user feedback on mobile applications. The framework allows software companies to drive their technology value stream based on user reviews, which can highlight areas for improvement. The framework is analyzed in depth, and its modules are evaluated for their effectiveness. The proposed approach is demonstrated to be effective through an analysis of reviews for sixteen popular Android Play Store applications over a long period of time.