Chain of Empathy: Enhancing Empathetic Response of Large Language Models Based on Psychotherapy Models

We present a novel method, the Chain of Empathy (CoE) prompting, that utilizes insights from psychotherapy to induce Large Language Models (LLMs) to reason about human emotional states. This method is inspired by various psychotherapy approaches including Cognitive Behavioral Therapy (CBT), Dialectical Behavior Therapy (DBT), Person Centered Therapy (PCT), and Reality Therapy (RT), each leading to different patterns of interpreting clients' mental states. LLMs without reasoning generated predominantly exploratory responses. However, when LLMs used CoE reasoning, we found a more comprehensive range of empathetic responses aligned with the different reasoning patterns of each psychotherapy model. The CBT based CoE resulted in the most balanced generation of empathetic responses. The findings underscore the importance of understanding the emotional context and how it affects human and AI communication. Our research contributes to understanding how psychotherapeutic models can be incorporated into LLMs, facilitating the development of context-specific, safer, and empathetic AI.

When Crowd Meets Persona: Creating a Large-Scale Open-Domain Persona Dialogue Corpus

Building a natural language dataset requires caution since word semantics is vulnerable to subtle text change or the definition of the annotated concept. Such a tendency can be seen in generative tasks like question-answering and dialogue generation and also in tasks that create a categorization-based corpus, like topic classification or sentiment analysis. Open-domain conversations involve two or more crowdworkers freely conversing about any topic, and collecting such data is particularly difficult for two reasons: 1) the dataset should be ``crafted" rather than ``obtained" due to privacy concerns, and 2) paid creation of such dialogues may differ from how crowdworkers behave in real-world settings. In this study, we tackle these issues when creating a large-scale open-domain persona dialogue corpus, where persona implies that the conversation is performed by several actors with a fixed persona and user-side workers from an unspecified crowd.