Using Voice and Biofeedback to Predict User Engagement during Requirements Interviews

Capturing users engagement is crucial for gathering feedback about the features of a software product. In a market-driven context, current approaches to collect and analyze users feedback are based on techniques leveraging information extracted from product reviews and social media. These approaches are hardly applicable in bespoke software development, or in contexts in which one needs to gather information from specific users. In such cases, companies need to resort to face-to-face interviews to get feedback on their products. In this paper, we propose to utilize biometric data, in terms of physiological and voice features, to complement interviews with information about the engagement of the user on the discussed product-relevant topics. We evaluate our approach by interviewing users while gathering their physiological data (i.e., biofeedback) using an Empatica E4 wristband, and capturing their voice through the default audio-recorder of a common laptop. Our results show that we can predict users' engagement by training supervised machine learning algorithms on biometric data, and that voice features alone can be sufficiently effective. The performance of the prediction algorithms is maximised when pre-processing the training data with the synthetic minority oversampling technique (SMOTE). The results of our work suggest that biofeedback and voice analysis can be used to facilitate prioritization of requirements oriented to product improvement, and to steer the interview based on users' engagement. Furthermore, the usage of voice features can be particularly helpful for emotion-aware requirements elicitation in remote communication, either performed by human analysts or voice-based chatbots.

Optimal by Design: Model-Driven Synthesis of Adaptation Strategies for Autonomous Systems

Many software systems have become too large and complex to be managed efficiently by human administrators, particularly when they operate in uncertain and dynamic environments and require frequent changes. Requirements-driven adaptation techniques have been proposed to endow systems with the necessary means to autonomously decide ways to satisfy their requirements. However, many current approaches rely on general-purpose languages, models and/or frameworks to design, develop and analyze autonomous systems. Unfortunately, these tools are not tailored towards the characteristics of adaptation problems in autonomous systems. In this paper, we present Optimal by Design (ObD ), a framework for model-based requirements-driven synthesis of optimal adaptation strategies for autonomous systems. ObD proposes a model (and a language) for the high-level description of the basic elements of self-adaptive systems, namely the system, capabilities, requirements and environment. Based on those elements, a Markov Decision Process (MDP) is constructed to compute the optimal strategy or the most rewarding system behaviour. Furthermore, this defines a reflex controller that can ensure timely responses to changes. One novel feature of the framework is that it benefits both from goal-oriented techniques, developed for requirement elicitation, refinement and analysis, and synthesis capabilities and extensive research around MDPs, their extensions and tools. Our preliminary evaluation results demonstrate the practicality and advantages of the framework.