From Data to Dialogue: Leveraging the Structure of Knowledge Graphs for Conversational Exploratory Search

Exploratory search is an open-ended information retrieval process that aims at discovering knowledge about a topic or domain rather than searching for a specific answer or piece of information. Conversational interfaces are particularly suitable for supporting exploratory search, allowing users to refine queries and examine search results through interactive dialogues. In addition to conversational search interfaces, knowledge graphs are also useful in supporting information exploration due to their rich semantic representation of data items. In this study, we demonstrate the synergistic effects of combining knowledge graphs and conversational interfaces for exploratory search, bridging the gap between structured and unstructured information retrieval. To this end, we propose a knowledge-driven dialogue system for exploring news articles by asking natural language questions and using the graph structure to navigate between related topics. Based on a user study with 54 participants, we empirically evaluate the effectiveness of the graph-based exploratory search and discuss design implications for developing such systems.

Voice-Based Conversational Agents and Knowledge Graphs for Improving News Search in Assisted Living

As the healthcare sector is facing major challenges, such as aging populations, staff shortages, and common chronic diseases, delivering high-quality care to individuals has become very difficult. Conversational agents have shown to be a promising technology to alleviate some of these issues. In the form of digital health assistants, they have the potential to improve the everyday life of the elderly and chronically ill people. This includes, for example, medication reminders, routine checks, or social chit-chat. In addition, conversational agents can satisfy the fundamental need of having access to information about daily news or local events, which enables individuals to stay informed and connected with the world around them. However, finding relevant news sources and navigating the plethora of news articles available online can be overwhelming, particularly for those who may have limited technological literacy or health-related impairments. To address this challenge, we propose an innovative solution that combines knowledge graphs and conversational agents for news search in assisted living. By leveraging graph databases to semantically structure news data and implementing an intuitive voice-based interface, our system can help care-dependent people to easily discover relevant news articles and give personalized recommendations. We explain our design choices, provide a system architecture, share insights of an initial user test, and give an outlook on planned future work.