Fraud detection in telephone conversations for financial services using linguistic features

Detecting the elements of deception in a conversation is one of the most challenging problems for the AI community. It becomes even more difficult to design a transparent system, which is fully explainable and satisfies the need for financial and legal services to be deployed. This paper presents an approach for fraud detection in transcribed telephone conversations using linguistic features. The proposed approach exploits the syntactic and semantic information of the transcription to extract both the linguistic markers and the sentiment of the customer's response. We demonstrate the results on real-world financial services data using simple, robust and explainable classifiers such as Naive Bayes, Decision Tree, Nearest Neighbours, and Support Vector Machines.

The Intelligent Voice 2016 Speaker Recognition System

This paper presents the Intelligent Voice (IV) system submitted to the NIST 2016 Speaker Recognition Evaluation (SRE). The primary emphasis of SRE this year was on developing speaker recognition technology which is robust for novel languages that are much more heterogeneous than those used in the current state-of-the-art, using significantly less training data, that does not contain meta-data from those languages. The system is based on the state-of-the-art i-vector/PLDA which is developed on the fixed training condition, and the results are reported on the protocol defined on the development set of the challenge.