On the Importance of Uncertainty in Decision-Making with Large Language Models

We investigate the role of uncertainty in decision-making problems with natural language as input. For such tasks, using Large Language Models as agents has become the norm. However, none of the recent approaches employ any additional phase for estimating the uncertainty the agent has about the world during the decision-making task. We focus on a fundamental decision-making framework with natural language as input, which is the one of contextual bandits, where the context information consists of text. As a representative of the approaches with no uncertainty estimation, we consider an LLM bandit with a greedy policy, which picks the action corresponding to the largest predicted reward. We compare this baseline to LLM bandits that make active use of uncertainty estimation by integrating the uncertainty in a Thompson Sampling policy. We employ different techniques for uncertainty estimation, such as Laplace Approximation, Dropout, and Epinets. We empirically show on real-world data that the greedy policy performs worse than the Thompson Sampling policies. These findings suggest that, while overlooked in the LLM literature, uncertainty plays a fundamental role in bandit tasks with LLMs.

Measuring the User Satisfaction in a Recommendation Interface with Multiple Carousels

It is common for video-on-demand and music streaming services to adopt a user interface composed of several recommendation lists, i.e. widgets or swipeable carousels, each generated according to a specific criterion or algorithm (e.g. most recent, top popular, recommended for you, editors' choice, etc.). Selecting the appropriate combination of carousel has significant impact on user satisfaction. A crucial aspect of this user interface is that to measure the relevance a new carousel for the user it is not sufficient to account solely for its individual quality. Instead, it should be considered that other carousels will already be present in the interface. This is not considered by traditional evaluation protocols for recommenders systems, in which each carousel is evaluated in isolation, regardless of (i) which other carousels are displayed to the user and (ii) the relative position of the carousel with respect to other carousels. Hence, we propose a two-dimensional evaluation protocol for a carousel setting that will measure the quality of a recommendation carousel based on how much it improves upon the quality of an already available set of carousels. Our evaluation protocol takes into account also the position bias, i.e. users do not explore the carousels sequentially, but rather concentrate on the top-left corner of the screen. We report experiments on the movie domain and notice that under a carousel setting the definition of which criteria has to be preferred to generate a list of recommended items changes with respect to what is commonly understood.

A Methodology for the Offline Evaluation of Recommender Systems in a User Interface with Multiple Carousels

Many video-on-demand and music streaming services provide the user with a page consisting of several recommendation lists, i.e. widgets or swipeable carousels, each built with a specific criterion (e.g. most recent, TV series, etc.). Finding efficient strategies to select which carousels to display is an active research topic of great industrial interest. In this setting, the overall quality of the recommendations of a new algorithm cannot be assessed by measuring solely its individual recommendation quality. Rather, it should be evaluated in a context where other recommendation lists are already available, to account for how they complement each other. This is not considered by traditional offline evaluation protocols. Hence, we propose an offline evaluation protocol for a carousel setting in which the recommendation quality of a model is measured by how much it improves upon that of an already available set of carousels. We report experiments on publicly available datasets on the movie domain and notice that under a carousel setting the ranking of the algorithms change. In particular, when a SLIM carousel is available, matrix factorization models tend to be preferred, while item-based models are penalized. We also propose to extend ranking metrics to the two-dimensional carousel layout in order to account for a known position bias, i.e. users will not explore the lists sequentially, but rather concentrate on the top-left corner of the screen.