Span Labeling Approach for Vietnamese and Chinese Word Segmentation

In this paper, we propose a span labeling approach to model n-gram information for Vietnamese word segmentation, namely SPAN SEG. We compare the span labeling approach with the conditional random field by using encoders with the same architecture. Since Vietnamese and Chinese have similar linguistic phenomena, we evaluated the proposed method on the Vietnamese treebank benchmark dataset and five Chinese benchmark datasets. Through our experimental results, the proposed approach SpanSeg achieves higher performance than the sequence tagging approach with the state-of-the-art F-score of 98.31% on the Vietnamese treebank benchmark, when they both apply the contextual pre-trained language model XLM-RoBERTa and the predicted word boundary information. Besides, we do fine-tuning experiments for the span labeling approach on BERT and ZEN pre-trained language model for Chinese with fewer parameters, faster inference time, and competitive or higher F-scores than the previous state-of-the-art approach, word segmentation with word-hood memory networks, on five Chinese benchmarks.

Monolingual versus Multilingual BERTology for Vietnamese Extractive Multi-Document Summarization

Recent researches have demonstrated that BERT shows potential in a wide range of natural language processing tasks. It is adopted as an encoder for many state-of-the-art automatic summarizing systems, which achieve excellent performance. However, so far, there is not much work done for Vietnamese. In this paper, we showcase how BERT can be implemented for extractive text summarization in Vietnamese. We introduce a novel comparison between different multilingual and monolingual BERT models. The experiment results indicate that monolingual models produce promising results compared to other multilingual models and previous text summarizing models for Vietnamese.

Sentence Extraction-Based Machine Reading Comprehension for Vietnamese

The development of natural language processing (NLP) in general and machine reading comprehension in particular has attracted the great attention of the research community. In recent years, there are a few datasets for machine reading comprehension tasks in Vietnamese with large sizes, such as UIT-ViQuAD and UIT-ViNewsQA. However, the datasets are not diverse in answers to serve the research. In this paper, we introduce UIT-ViWikiQA, the first dataset for evaluating sentence extraction-based machine reading comprehension in the Vietnamese language. The UIT-ViWikiQA dataset is converted from the UIT-ViQuAD dataset, consisting of comprises 23.074 question-answers based on 5.109 passages of 174 Wikipedia Vietnamese articles. We propose a conversion algorithm to create the dataset for sentence extraction-based machine reading comprehension and three types of approaches for sentence extraction-based machine reading comprehension in Vietnamese. Our experiments show that the best machine model is XLM-R_Large, which achieves an exact match (EM) of 85.97% and an F1-score of 88.77% on our dataset. Besides, we analyze experimental results in terms of the question type in Vietnamese and the effect of context on the performance of the MRC models, thereby showing the challenges from the UIT-ViWikiQA dataset that we propose to the language processing community.

Conversational Machine Reading Comprehension for Vietnamese Healthcare Texts

Machine reading comprehension (MRC) is a sub-field in natural language processing that aims to help computers understand unstructured texts and then answer questions related to them. In practice, conversation is an essential way to communicate and transfer information. To help machines understand conversation texts, we present UIT-ViCoQA - a new corpus for conversational machine reading comprehension in the Vietnamese language. This corpus consists of 10,000 questions with answers to over 2,000 conversations about health news articles. Then, we evaluate several baseline approaches for conversational machine comprehension on the UIT-ViCoQA corpus. The best model obtains an F1 score of 45.27%, which is 30.91 points behind human performance (76.18%), indicating that there is ample room for improvement.

UIT-ISE-NLP at SemEval-2021 Task 5: Toxic Spans Detection with BiLSTM-CRF and Toxic Bert Comment Classification

We present our works on SemEval-2021 Task 5 about Toxic Spans Detection. This task aims to build a model for identifying toxic words in whole posts. We use the BiLSTM-CRF model combining with Toxic Bert Classification to train the detection model for identifying toxic words in posts. Our model achieves 62.23% by F1-score on the Toxic Spans Detection task.

Vietnamese Open-domain Complaint Detection in E-Commerce Websites

Customer product reviews play a role in improving the quality of products and services for business organizations or their brands. Complaining is an attitude that expresses dissatisfaction with an event or a product not meeting customer expectations. In this paper, we build a Open-domain Complaint Detection dataset (UIT-ViOCD), including 5,485 human-annotated reviews on four categories about product reviews on e-commerce sites. After the data collection phase, we proceed to the annotation task and achieve the inter-annotator agreement Am of 87%. Then, we present an extensive methodology for the research purposes and achieve 92.16% by F1-score for identifying complaints. With the results, in the future, we aim to build a system for open-domain complaint detection in E-commerce websites.