Different but Equal: Comparing User Collaboration with Digital Personal Assistants vs. Teams of Expert Agents

This work compares user collaboration with conversational personal assistants vs. teams of expert chatbots. Two studies were performed to investigate whether each approach affects accomplishment of tasks and collaboration costs. Participants interacted with two equivalent financial advice chatbot systems, one composed of a single conversational adviser and the other based on a team of four experts chatbots. Results indicated that users had different forms of experiences but were equally able to achieve their goals. Contrary to the expected, there were evidences that in the teamwork situation that users were more able to predict agent behavior better and did not have an overhead to maintain common ground, indicating similar collaboration costs. The results point towards the feasibility of either of the two approaches for user collaboration with conversational agents.

Modeling Epistemological Principles for Bias Mitigation in AI Systems: An Illustration in Hiring Decisions

Artificial Intelligence (AI) has been used extensively in automatic decision making in a broad variety of scenarios, ranging from credit ratings for loans to recommendations of movies. Traditional design guidelines for AI models focus essentially on accuracy maximization, but recent work has shown that economically irrational and socially unacceptable scenarios of discrimination and unfairness are likely to arise unless these issues are explicitly addressed. This undesirable behavior has several possible sources, such as biased datasets used for training that may not be detected in black-box models. After pointing out connections between such bias of AI and the problem of induction, we focus on Popper's contributions after Hume's, which offer a logical theory of preferences. An AI model can be preferred over others on purely rational grounds after one or more attempts at refutation based on accuracy and fairness. Inspired by such epistemological principles, this paper proposes a structured approach to mitigate discrimination and unfairness caused by bias in AI systems. In the proposed computational framework, models are selected and enhanced after attempts at refutation. To illustrate our discussion, we focus on hiring decision scenarios where an AI system filters in which job applicants should go to the interview phase.