Sentence Extraction-Based Machine Reading Comprehension for Vietnamese

The development of natural language processing (NLP) in general and machine reading comprehension in particular has attracted the great attention of the research community. In recent years, there are a few datasets for machine reading comprehension tasks in Vietnamese with large sizes, such as UIT-ViQuAD and UIT-ViNewsQA. However, the datasets are not diverse in answers to serve the research. In this paper, we introduce UIT-ViWikiQA, the first dataset for evaluating sentence extraction-based machine reading comprehension in the Vietnamese language. The UIT-ViWikiQA dataset is converted from the UIT-ViQuAD dataset, consisting of comprises 23.074 question-answers based on 5.109 passages of 174 Wikipedia Vietnamese articles. We propose a conversion algorithm to create the dataset for sentence extraction-based machine reading comprehension and three types of approaches for sentence extraction-based machine reading comprehension in Vietnamese. Our experiments show that the best machine model is XLM-R_Large, which achieves an exact match (EM) of 85.97% and an F1-score of 88.77% on our dataset. Besides, we analyze experimental results in terms of the question type in Vietnamese and the effect of context on the performance of the MRC models, thereby showing the challenges from the UIT-ViWikiQA dataset that we propose to the language processing community.

SA2SL: From Aspect-Based Sentiment Analysis to Social Listening System for Business Intelligence

In this paper, we present a process of building a social listening system based on aspect-based sentiment analysis in Vietnamese from creating a dataset to building a real application. Firstly, we create UIT-ViSFD, a Vietnamese Smartphone Feedback Dataset as a new benchmark corpus built based on a strict annotation schemes for evaluating aspect-based sentiment analysis, consisting of 11,122 human-annotated comments for mobile e-commerce, which is freely available for research purposes. We also present a proposed approach based on the Bi-LSTM architecture with the fastText word embeddings for the Vietnamese aspect based sentiment task. Our experiments show that our approach achieves the best performances with the F1-score of 84.48% for the aspect task and 63.06% for the sentiment task, which performs several conventional machine learning and deep learning systems. Last but not least, we build SA2SL, a social listening system based on the best performance model on our dataset, which will inspire more social listening systems in future.

Conversational Machine Reading Comprehension for Vietnamese Healthcare Texts

Machine reading comprehension (MRC) is a sub-field in natural language processing that aims to help computers understand unstructured texts and then answer questions related to them. In practice, conversation is an essential way to communicate and transfer information. To help machines understand conversation texts, we present UIT-ViCoQA - a new corpus for conversational machine reading comprehension in the Vietnamese language. This corpus consists of 10,000 questions with answers to over 2,000 conversations about health news articles. Then, we evaluate several baseline approaches for conversational machine comprehension on the UIT-ViCoQA corpus. The best model obtains an F1 score of 45.27%, which is 30.91 points behind human performance (76.18%), indicating that there is ample room for improvement.

Vietnamese Open-domain Complaint Detection in E-Commerce Websites

Customer product reviews play a role in improving the quality of products and services for business organizations or their brands. Complaining is an attitude that expresses dissatisfaction with an event or a product not meeting customer expectations. In this paper, we build a Open-domain Complaint Detection dataset (UIT-ViOCD), including 5,485 human-annotated reviews on four categories about product reviews on e-commerce sites. After the data collection phase, we proceed to the annotation task and achieve the inter-annotator agreement Am of 87%. Then, we present an extensive methodology for the research purposes and achieve 92.16% by F1-score for identifying complaints. With the results, in the future, we aim to build a system for open-domain complaint detection in E-commerce websites.

UIT-E10dot3 at SemEval-2021 Task 5: Toxic Spans Detection with Named Entity Recognition and Question-Answering Approaches

The increment of toxic comments on online space is causing tremendous effects on other vulnerable users. For this reason, considerable efforts are made to deal with this, and SemEval-2021 Task 5: Toxic Spans Detection is one of those. This task asks competitors to extract spans that have toxicity from the given texts, and we have done several analyses to understand its structure before doing experiments. We solve this task by two approaches, Named Entity Recognition with spaCy library and Question-Answering with RoBERTa combining with ToxicBERT, and the former gains the highest F1-score of 66.99%.

A Large-scale Dataset for Hate Speech Detection on Vietnamese Social Media Texts

In recent years, Vietnam witnesses the mass development of social network users on different social platforms such as Facebook, Youtube, Instagram, and Tiktok. On social medias, hate speech has become a critical problem for social network users. To solve this problem, we introduce the ViHSD - a human-annotated dataset for automatically detecting hate speech on the social network. This dataset contains over 30,000 comments, each comment in the dataset has one of three labels: CLEAN, OFFENSIVE, or HATE. Besides, we introduce the data creation process for annotating and evaluating the quality of the dataset. Finally, we evaluated the dataset by deep learning models and transformer models.

Constructive and Toxic Speech Detection for Open-domain Social Media Comments in Vietnamese

The rise of social media has led to the increasing of comments on online forums. However, there still exists some invalid comments which were not informative for users. Moreover, those comments are also quite toxic and harmful to people. In this paper, we create a dataset for classifying constructive and toxic speech detection, named UIT-ViCTSD (Vietnamese Constructive and Toxic Speech Detection dataset) with 10,000 human-annotated comments. For these tasks, we proposed a system for constructive and toxic speech detection with the state-of-the-art transfer learning model in Vietnamese NLP as PhoBERT. With this system, we achieved 78.59% and 59.40% F1-score for identifying constructive and toxic comments separately. Besides, to have an objective assessment for the dataset, we implement a variety of baseline models as traditional Machine Learning and Deep Neural Network-Based models. With the results, we can solve some problems on the online discussions and develop the framework for identifying constructiveness and toxicity Vietnamese social media comments automatically.

Augmenting Part-of-speech Tagging with Syntactic Information for Vietnamese and Chinese

Word segmentation and part-of-speech tagging are two critical preliminary steps for downstream tasks in Vietnamese natural language processing. In reality, people tend to consider also the phrase boundary when performing word segmentation and part of speech tagging rather than solely process word by word from left to right. In this paper, we implement this idea to improve word segmentation and part of speech tagging the Vietnamese language by employing a simplified constituency parser. Our neural model for joint word segmentation and part-of-speech tagging has the architecture of the syllable-based CRF constituency parser. To reduce the complexity of parsing, we replace all constituent labels with a single label indicating for phrases. This model can be augmented with predicted word boundary and part-of-speech tags by other tools. Because Vietnamese and Chinese have some similar linguistic phenomena, we evaluated the proposed model and its augmented versions on three Vietnamese benchmark datasets and six Chinese benchmark datasets. Our experimental results show that the proposed model achieves higher performances than previous works for both languages.

ReINTEL Challenge 2020: Exploiting Transfer Learning Models for Reliable Intelligence Identification on Vietnamese Social Network Sites

This paper presents the system that we propose for the Reliable Intelligence Indentification on Vietnamese Social Network Sites (ReINTEL) task of the Vietnamese Language and Speech Processing 2020 (VLSP 2020) Shared Task. In this task, the VLSP 2020 provides a dataset with approximately 6,000 trainning news/posts annotated with reliable or unreliable labels, and a test set consists of 2,000 examples without labels. In this paper, we conduct experiments on different transfer learning models, which are bert4news and PhoBERT fine-tuned to predict whether the news is reliable or not. In our experiments, we achieve the AUC score of 94.52% on the private test set from ReINTEL's organizers.

Gender Prediction Based on Vietnamese Names with Machine Learning Techniques

As biological gender is one of the aspects of presenting individual human, much work has been done on gender classification based on people names. The proposals for English and Chinese languages are tremendous; still, there have been few works done for Vietnamese so far. We propose a new dataset for gender prediction based on Vietnamese names. This dataset comprises over 26,000 full names annotated with genders. This dataset is available on our website for research purposes. In addition, this paper describes six machine learning algorithms (Support Vector Machine, Multinomial Naive Bayes, Bernoulli Naive Bayes, Decision Tree, Random Forrest and Logistic Regression) and a deep learning model (LSTM) with fastText word embedding for gender prediction on Vietnamese names. We create a dataset and investigate the impact of each name component on detecting gender. As a result, the best F1-score that we have achieved is up to 96\% on LSTM model and we generate a web API based on our trained model.