Customer Churn Prediction Model using Explainable Machine Learning

It becomes a significant challenge to predict customer behavior and retain an existing customer with the rapid growth of digitization which opens up more opportunities for customers to choose from subscription-based products and services model. Since the cost of acquiring a new customer is five-times higher than retaining an existing customer, henceforth, there is a need to address the customer churn problem which is a major threat across the Industries. Considering direct impact on revenues, companies identify the factors that increases the customer churn rate. Here, key objective of the paper is to develop a unique Customer churn prediction model which can help to predict potential customers who are most likely to churn and such early warnings can help to take corrective measures to retain them. Here, we evaluated and analyzed the performance of various tree-based machine learning approaches and algorithms and identified the Extreme Gradient Boosting XGBOOST Classifier as the most optimal solution to Customer churn problem. To deal with such real-world problems, Paper emphasize the Model interpretability which is an important metric to help customers to understand how Churn Prediction Model is making predictions. In order to improve Model explainability and transparency, paper proposed a novel approach to calculate Shapley values for possible combination of features to explain which features are the most important/relevant features for a model to become highly interpretable, transparent and explainable to potential customers.

Breast Cancer Detection using Histopathological Images

Cancer is one of the most common and fatal diseases in the world. Breast cancer affects one in every eight women and one in every eight hundred men. Hence, our prime target should be early detection of cancer because the early detection of cancer can be helpful to cure cancer effectively. Therefore, we propose a saliency detection system with the help of advanced deep learning techniques, such that the machine will be taught to emulate actions of pathologists for localization of diagnostically pertinent regions. We study identification of five diagnostic categories of breast cancer by training a CNN (VGG16, ResNet architecture). We have used BreakHis dataset to train our model. We focus on both detection and classification of cancerous regions in histopathology images. The diagnostically relevant regions are salient. The detection system will be available as an open source web application which can be used by pathologists and medical institutions.