Breaking Down the Barriers: Investigating Non-Expert User Experiences in Robotic Teleoperation in UK and Japan

Robots are being created each year with the goal of integrating them into our daily lives. As such, there is an interest in research in evaluating the trust of humans toward robots. In addition, teleoperating robotic arms can be challenging for non-experts. In order to reduce the strain put on the user, we created TELESIM, a modular and plug-and-play framework that enables direct teleoperation of any robotic arm using a digital twin as the interface between users and the robotic system. However, analysis of the strain put on the user and its ability to trust robots was omitted. This paper addresses these omissions by presenting the additional results of our user survey of 37 participants carried out in UK. In addition, we present the results of an additional user survey, under similar conditions performed in Japan, with the goal of addressing the limitations of our previous approach, by interfacing a VR controller with a UR5e. Our experimental results show that the UR5e has a higher number of towers built. Additionally, the UR5e gives the least amount of cognitive stress, while the combination of Senseglove and UR3 gives the user the highest physical strain and causes the user to feel more frustrated. Finally, Japanese seems more trusting towards robots than British.