From Fallback to Frontline: When Can LLMs be Superior Annotators of Human Perspectives?

Although large language models (LLMs) are increasingly used as annotators at scale, they are typically treated as a pragmatic fallback rather than a faithful estimator of human perspectives. This work challenges that presumption. By framing perspective-taking as the estimation of a latent group-level judgment, we characterize the conditions under which modern LLMs can outperform human annotators, including in-group humans, when predicting aggregate subgroup opinions on subjective tasks, and show that these conditions are common in practice. This advantage arises from structural properties of LLMs as estimators, including low variance and reduced coupling between representation and processing biases, rather than any claim of lived experience. Our analysis identifies clear regimes where LLMs act as statistically superior frontline estimators, as well as principled limits where human judgment remains essential. These findings reposition LLMs from a cost-saving compromise to a principled tool for estimating collective human perspectives.

Align When They Want, Complement When They Need! Human-Centered Ensembles for Adaptive Human-AI Collaboration

In human-AI decision making, designing AI that complements human expertise has been a natural strategy to enhance human-AI collaboration, yet it often comes at the cost of decreased AI performance in areas of human strengths. This can inadvertently erode human trust and cause them to ignore AI advice precisely when it is most needed. Conversely, an aligned AI fosters trust yet risks reinforcing suboptimal human behavior and lowering human-AI team performance. In this paper, we start by identifying this fundamental tension between performance-boosting (i.e., complementarity) and trust-building (i.e., alignment) as an inherent limitation of the traditional approach for training a single AI model to assist human decision making. To overcome this, we introduce a novel human-centered adaptive AI ensemble that strategically toggles between two specialist AI models - the aligned model and the complementary model - based on contextual cues, using an elegantly simple yet provably near-optimal Rational Routing Shortcut mechanism. Comprehensive theoretical analyses elucidate why the adaptive AI ensemble is effective and when it yields maximum benefits. Moreover, experiments on both simulated and real-world data show that when humans are assisted by the adaptive AI ensemble in decision making, they can achieve significantly higher performance than when they are assisted by single AI models that are trained to either optimize for their independent performance or even the human-AI team performance.