Is Your LLM Outdated? Benchmarking LLMs & Alignment Algorithms for Time-Sensitive Knowledge

We study the appropriateness of Large Language Models (LLMs) as knowledge repositories. We focus on the challenge of maintaining LLMs' factual knowledge up-to-date over time. Motivated by the lack of studies on identifying outdated knowledge within LLMs, we design and develop a dynamic benchmark with up-to-date ground truth answers for each target factual question. We evaluate eighteen open-source and closed-source state-of-the-art LLMs on time-sensitive knowledge retrieved in real-time from Wikidata. We select time-sensitive domain facts in politics, sports, and organizations, and estimate the recency of the information learned by the model during pre-training\fine-tuning. In the second contribution, we evaluate the effectiveness of knowledge editing methods for aligning LLMs with up-to-date factual knowledge and compare their performance with Retrieval Augmented Generation. The dynamic benchmark is designed to be used as-is to assess LLMs's up-to-dateness, as well as to be extended to other domains by sharing the code, the dataset, as well as evaluation and visualization scripts.

Are LLMs Robust for Spoken Dialogues?

Large Pre-Trained Language Models have demonstrated state-of-the-art performance in different downstream tasks, including dialogue state tracking and end-to-end response generation. Nevertheless, most of the publicly available datasets and benchmarks on task-oriented dialogues focus on written conversations. Consequently, the robustness of the developed models to spoken interactions is unknown. In this work, we have evaluated the performance of LLMs for spoken task-oriented dialogues on the DSTC11 test sets. Due to the lack of proper spoken dialogue datasets, we have automatically transcribed a development set of spoken dialogues with a state-of-the-art ASR engine. We have characterized the ASR-error types and their distributions and simulated these errors in a large dataset of dialogues. We report the intrinsic (perplexity) and extrinsic (human evaluation) performance of fine-tuned GPT-2 and T5 models in two subtasks of response generation and dialogue state tracking, respectively. The results show that LLMs are not robust to spoken noise by default, however, fine-tuning/training such models on a proper dataset of spoken TODs can result in a more robust performance.

Let's Give a Voice to Conversational Agents in Virtual Reality

The dialogue experience with conversational agents can be greatly enhanced with multimodal and immersive interactions in virtual reality. In this work, we present an open-source architecture with the goal of simplifying the development of conversational agents operating in virtual environments. The architecture offers the possibility of plugging in conversational agents of different domains and adding custom or cloud-based Speech-To-Text and Text-To-Speech models to make the interaction voice-based. Using this architecture, we present two conversational prototypes operating in the digital health domain developed in Unity for both non-immersive displays and VR headsets.

Understanding Emotion Valence is a Joint Deep Learning Task

The valence analysis of speakers' utterances or written posts helps to understand the activation and variations of the emotional state throughout the conversation. More recently, the concept of Emotion Carriers (EC) has been introduced to explain the emotion felt by the speaker and its manifestations. In this work, we investigate the natural inter-dependency of valence and ECs via a multi-task learning approach. We experiment with Pre-trained Language Models (PLM) for single-task, two-step, and joint settings for the valence and EC prediction tasks. We compare and evaluate the performance of generative (GPT-2) and discriminative (BERT) architectures in each setting. We observed that providing the ground truth label of one task improves the prediction performance of the models in the other task. We further observed that the discriminative model achieves the best trade-off of valence and EC prediction tasks in the joint prediction setting. As a result, we attain a single model that performs both tasks, thus, saving computation resources at training and inference times.

Response Generation in Longitudinal Dialogues: Which Knowledge Representation Helps?

Longitudinal Dialogues (LD) are the most challenging type of conversation for human-machine dialogue systems. LDs include the recollections of events, personal thoughts, and emotions specific to each individual in a sparse sequence of dialogue sessions. Dialogue systems designed for LDs should uniquely interact with the users over multiple sessions and long periods of time (e.g. weeks), and engage them in personal dialogues to elaborate on their feelings, thoughts, and real-life events. In this paper, we study the task of response generation in LDs. We evaluate whether general-purpose Pre-trained Language Models (PLM) are appropriate for this purpose. We fine-tune two PLMs, GePpeTto (GPT-2) and iT5, using a dataset of LDs. We experiment with different representations of the personal knowledge extracted from LDs for grounded response generation, including the graph representation of the mentioned events and participants. We evaluate the performance of the models via automatic metrics and the contribution of the knowledge via the Integrated Gradients technique. We categorize the natural language generation errors via human evaluations of contextualization, appropriateness and engagement of the user.

Whats New? Identifying the Unfolding of New Events in Narratives

Narratives include a rich source of events unfolding over time and context. Automatic understanding of these events may provide a summarised comprehension of the narrative for further computation (such as reasoning). In this paper, we study the Information Status (IS) of the events and propose a novel challenging task: the automatic identification of new events in a narrative. We define an event as a triplet of subject, predicate, and object. The event is categorized as new with respect to the discourse context and whether it can be inferred through commonsense reasoning. We annotated a publicly available corpus of narratives with the new events at sentence level using human annotators. We present the annotation protocol and a study aiming at validating the quality of the annotation and the difficulty of the task. We publish the annotated dataset, annotation materials, and machine learning baseline models for the task of new event extraction for narrative understanding.

What can Speech and Language Tell us About the Working Alliance in Psychotherapy

We are interested in the problem of conversational analysis and its application to the health domain. Cognitive Behavioral Therapy is a structured approach in psychotherapy, allowing the therapist to help the patient to identify and modify the malicious thoughts, behavior, or actions. This cooperative effort can be evaluated using the Working Alliance Inventory Observer-rated Shortened - a 12 items inventory covering task, goal, and relationship - which has a relevant influence on therapeutic outcomes. In this work, we investigate the relation between this alliance inventory and the spoken conversations (sessions) between the patient and the psychotherapist. We have delivered eight weeks of e-therapy, collected their audio and video call sessions, and manually transcribed them. The spoken conversations have been annotated and evaluated with WAI ratings by professional therapists. We have investigated speech and language features and their association with WAI items. The feature types include turn dynamics, lexical entrainment, and conversational descriptors extracted from the speech and language signals. Our findings provide strong evidence that a subset of these features are strong indicators of working alliance. To the best of our knowledge, this is the first and a novel study to exploit speech and language for characterising working alliance.

Detecting Emotion Carriers by Combining Acoustic and Lexical Representations

Personal narratives (PN) - spoken or written - are recollections of facts, people, events, and thoughts from one's own experience. Emotion recognition and sentiment analysis tasks are usually defined at the utterance or document level. However, in this work, we focus on Emotion Carriers (EC) defined as the segments (speech or text) that best explain the emotional state of the narrator ("loss of father", "made me choose"). Once extracted, such EC can provide a richer representation of the user state to improve natural language understanding and dialogue modeling. In previous work, it has been shown that EC can be identified using lexical features. However, spoken narratives should provide a richer description of the context and the users' emotional state. In this paper, we leverage word-based acoustic and textual embeddings as well as early and late fusion techniques for the detection of ECs in spoken narratives. For the acoustic word-level representations, we use Residual Neural Networks (ResNet) pretrained on separate speech emotion corpora and fine-tuned to detect EC. Experiments with different fusion and system combination strategies show that late fusion leads to significant improvements for this task.