Complex Temporal Question Answering on Knowledge Graphs

Question answering over knowledge graphs (KG-QA) is a vital topic in IR. Questions with temporal intent are a special class of practical importance, but have not received much attention in research. This work presents EXAQT, the first end-to-end system for answering complex temporal questions that have multiple entities and predicates, and associated temporal conditions. EXAQT answers natural language questions over KGs in two stages, one geared towards high recall, the other towards precision at top ranks. The first step computes question-relevant compact subgraphs within the KG, and judiciously enhances them with pertinent temporal facts, using Group Steiner Trees and fine-tuned BERT models. The second step constructs relational graph convolutional networks (R-GCNs) from the first step's output, and enhances the R-GCNs with time-aware entity embeddings and attention over temporal relations. We evaluate EXAQT on TimeQuestions, a large dataset of 16k temporal questions we compiled from a variety of general purpose KG-QA benchmarks. Results show that EXAQT outperforms three state-of-the-art systems for answering complex questions over KGs, thereby justifying specialized treatment of temporal QA.

You Get What You Chat: Using Conversations to Personalize Search-based Recommendations

Prior work on personalized recommendations has focused on exploiting explicit signals from user-specific queries, clicks, likes, and ratings. This paper investigates tapping into a different source of implicit signals of interests and tastes: online chats between users. The paper develops an expressive model and effective methods for personalizing search-based entity recommendations. User models derived from chats augment different methods for re-ranking entity answers for medium-grained queries. The paper presents specific techniques to enhance the user models by capturing domain-specific vocabularies and by entity-based expansion. Experiments are based on a collection of online chats from a controlled user study covering three domains: books, travel, food. We evaluate different configurations and compare chat-based user models against concise user profiles from questionnaires. Overall, these two variants perform on par in terms of NCDG@20, but each has advantages in certain domains.

Personalized Entity Search by Sparse and Scrutable User Profiles

Prior work on personalizing web search results has focused on considering query-and-click logs to capture users individual interests. For product search, extensive user histories about purchases and ratings have been exploited. However, for general entity search, such as for books on specific topics or travel destinations with certain features, personalization is largely underexplored. In this paper, we address personalization of book search, as an exemplary case of entity search, by exploiting sparse user profiles obtained through online questionnaires. We devise and compare a variety of re-ranking methods based on language models or neural learning. Our experiments show that even very sparse information about individuals can enhance the effectiveness of the search results.

Detecting and Mitigating Test-time Failure Risks via Model-agnostic Uncertainty Learning

Reliably predicting potential failure risks of machine learning (ML) systems when deployed with production data is a crucial aspect of trustworthy AI. This paper introduces Risk Advisor, a novel post-hoc meta-learner for estimating failure risks and predictive uncertainties of any already-trained black-box classification model. In addition to providing a risk score, the Risk Advisor decomposes the uncertainty estimates into aleatoric and epistemic uncertainty components, thus giving informative insights into the sources of uncertainty inducing the failures. Consequently, Risk Advisor can distinguish between failures caused by data variability, data shifts and model limitations and advise on mitigation actions (e.g., collecting more data to counter data shift). Extensive experiments on various families of black-box classification models and on real-world and synthetic datasets covering common ML failure scenarios show that the Risk Advisor reliably predicts deployment-time failure risks in all the scenarios, and outperforms strong baselines.

Efficient Contextualization using Top-k Operators for Question Answering over Knowledge Graphs

Answering complex questions over knowledge bases (KB-QA) faces huge input data with billions of facts, involving millions of entities and thousands of predicates. For efficiency, QA systems first reduce the answer search space by identifying a set of facts that is likely to contain all answers and relevant cues. The most common technique is to apply named entity disambiguation (NED) systems to the question, and retrieve KB facts for the disambiguated entities. This work presents ECQA, an efficient method that prunes irrelevant parts of the search space using KB-aware signals. ECQA is based on top-k query processing over score-ordered lists of KB items that combine signals about lexical matching, relevance to the question, coherence among candidate items, and connectivity in the KB graph. Experiments with two recent QA benchmarks demonstrate the superiority of ECQA over state-of-the-art baselines with respect to answer presence, size of the search space, and runtimes.

UNIQORN: Unified Question Answering over RDF Knowledge Graphs and Natural Language Text

Question answering over knowledge graphs and other RDF data has been greatly advanced, with a number of good systems providing crisp answers for natural language questions or telegraphic queries. Some of these systems incorporate textual sources as additional evidence for the answering process, but cannot compute answers that are present in text alone. Conversely, systems from the IR and NLP communities have addressed QA over text, but barely utilize semantic data and knowledge. This paper presents the first QA system that can seamlessly operate over RDF datasets and text corpora, or both together, in a unified framework. Our method, called UNIQORN, builds a context graph on the fly, by retrieving question-relevant triples from the RDF data and/or the text corpus, where the latter case is handled by automatic information extraction. The resulting graph is typically rich but highly noisy. UNIQORN copes with this input by advanced graph algorithms for Group Steiner Trees, that identify the best answer candidates in the context graph. Experimental results on several benchmarks of complex questions with multiple entities and relations, show that UNIQORN, an unsupervised method with only five parameters, produces results comparable to the state-of-the-art on KGs, text corpora, and heterogeneous sources. The graph-based methodology provides user-interpretable evidence for the complete answering process.

Inside ASCENT: Exploring a Deep Commonsense Knowledge Base and its Usage in Question Answering

ASCENT is a fully automated methodology for extracting and consolidating commonsense assertions from web contents (Nguyen et al., WWW 2021). It advances traditional triple-based commonsense knowledge representation by capturing semantic facets like locations and purposes, and composite concepts, i.e., subgroups and related aspects of subjects. In this demo, we present a web portal that allows users to understand its construction process, explore its content, and observe its impact in the use case of question answering. The demo website and an introductory video are both available online.

Reinforcement Learning from Reformulations in Conversational Question Answering over Knowledge Graphs

The rise of personal assistants has made conversational question answering (ConvQA) a very popular mechanism for user-system interaction. State-of-the-art methods for ConvQA over knowledge graphs (KGs) can only learn from crisp question-answer pairs found in popular benchmarks. In reality, however, such training data is hard to come by: users would rarely mark answers explicitly as correct or wrong. In this work, we take a step towards a more natural learning paradigm - from noisy and implicit feedback via question reformulations. A reformulation is likely to be triggered by an incorrect system response, whereas a new follow-up question could be a positive signal on the previous turn's answer. We present a reinforcement learning model, termed CONQUER, that can learn from a conversational stream of questions and reformulations. CONQUER models the answering process as multiple agents walking in parallel on the KG, where the walks are determined by actions sampled using a policy network. This policy network takes the question along with the conversational context as inputs and is trained via noisy rewards obtained from the reformulation likelihood. To evaluate CONQUER, we create and release ConvRef, a benchmark with about 11k natural conversations containing around 205k reformulations. Experiments show that CONQUER successfully learns to answer conversational questions from noisy reward signals, significantly improving over a state-of-the-art baseline.

ELIXIR: Learning from User Feedback on Explanations to Improve Recommender Models

System-provided explanations for recommendations are an important component towards transparent and trustworthy AI. In state-of-the-art research, this is a one-way signal, though, to improve user acceptance. In this paper, we turn the role of explanations around and investigate how they can contribute to enhancing the quality of generated recommendations themselves. We devise a human-in-the-loop framework, called ELIXIR, where user feedback on explanations is leveraged for pairwise learning of user preferences. ELIXIR leverages feedback on pairs of recommendations and explanations to learn user-specific latent preference vectors, overcoming sparseness by label propagation with item-similarity-based neighborhoods. Our framework is instantiated using generalized graph recommendation via Random Walk with Restart. Insightful experiments with a real user study show significant improvements in movie and book recommendations over item-level feedback.