Concentrating on the Impact: Consequence-based Explanations in Recommender Systems

Recommender systems assist users in decision-making, where the presentation of recommended items and their explanations are critical factors for enhancing the overall user experience. Although various methods for generating explanations have been proposed, there is still room for improvement, particularly for users who lack expertise in a specific item domain. In this study, we introduce the novel concept of \textit{consequence-based explanations}, a type of explanation that emphasizes the individual impact of consuming a recommended item on the user, which makes the effect of following recommendations clearer. We conducted an online user study to examine our assumption about the appreciation of consequence-based explanations and their impacts on different explanation aims in recommender systems. Our findings highlight the importance of consequence-based explanations, which were well-received by users and effectively improved user satisfaction in recommender systems. These results provide valuable insights for designing engaging explanations that can enhance the overall user experience in decision-making.

KnowledgeCheckR: Intelligent Techniques for Counteracting Forgetting

Existing e-learning environments primarily focus on the aspect of providing intuitive learning contents and to recommend learning units in a personalized fashion. The major focus of the KnowledgeCheckR environment is to take into account forgetting processes which immediately start after a learning unit has been completed. In this context, techniques are needed that are able to predict which learning units are the most relevant ones to be repeated in future learning sessions. In this paper, we provide an overview of the recommendation approaches integrated in KnowledgeCheckR. Examples thereof are utility-based recommendation that helps to identify learning contents to be repeated in the future, collaborative filtering approaches that help to implement session-based recommendation, and content-based recommendation that supports intelligent question answering. In order to show the applicability of the presented techniques, we provide an overview of the results of empirical studies that have been conducted in real-world scenarios.