Shifting Work Patterns with Generative AI

We present evidence on how generative AI changes the work patterns of knowledge workers using data from a 6-month-long, cross-industry, randomized field experiment. Half of the 6,000 workers in the study received access to a generative AI tool integrated into the applications they already used for emails, document creation, and meetings. We find that access to the AI tool during the first year of its release primarily impacted behaviors that could be changed independently and not behaviors that required coordination to change: workers who used the tool spent 3 fewer hours, or 25% less time on email each week (intent to treat estimate is 1.4 hours) and seemed to complete documents moderately faster, but did not significantly change time spent in meetings.

Early Impacts of M365 Copilot

Advances in generative AI have rapidly expanded the potential of computers to perform or assist in a wide array of tasks traditionally performed by humans. We analyze a large, real-world randomized experiment of over 6,000 workers at 56 firms to present some of the earliest evidence on how these technologies are changing the way knowledge workers do their jobs. We find substantial time savings on common core tasks across a wide range of industries and occupations: workers who make use of this technology spent half an hour less reading email each week and completed documents 12% faster. Despite the newness of the technology, nearly 40% of workers who were given access to the tool used it regularly in their work throughout the 6-month study.