MetaRAG: Metamorphic Testing for Hallucination Detection in RAG Systems

Large Language Models (LLMs) are increasingly deployed in enterprise applications, yet their reliability remains limited by hallucinations, i.e., confident but factually incorrect information. Existing detection approaches, such as SelfCheckGPT and MetaQA, primarily target standalone LLMs and do not address the unique challenges of Retrieval-Augmented Generation (RAG) systems, where responses must be consistent with retrieved evidence. We therefore present MetaRAG, a metamorphic testing framework for hallucination detection in Retrieval-Augmented Generation (RAG) systems. MetaRAG operates in a real-time, unsupervised, black-box setting, requiring neither ground-truth references nor access to model internals, making it suitable for proprietary and high-stakes domains. The framework proceeds in four stages: (1) decompose answers into atomic factoids, (2) generate controlled mutations of each factoid using synonym and antonym substitutions, (3) verify each variant against the retrieved context (synonyms are expected to be entailed and antonyms contradicted), and (4) aggregate penalties for inconsistencies into a response-level hallucination score. Crucially for identity-aware AI, MetaRAG localizes unsupported claims at the factoid span where they occur (e.g., pregnancy-specific precautions, LGBTQ+ refugee rights, or labor eligibility), allowing users to see flagged spans and enabling system designers to configure thresholds and guardrails for identity-sensitive queries. Experiments on a proprietary enterprise dataset illustrate the effectiveness of MetaRAG for detecting hallucinations and enabling trustworthy deployment of RAG-based conversational agents. We also outline a topic-based deployment design that translates MetaRAG's span-level scores into identity-aware safeguards; this design is discussed but not evaluated in our experiments.

Multi-level Product Category Prediction through Text Classification

This article investigates applying advanced machine learning models, specifically LSTM and BERT, for text classification to predict multiple categories in the retail sector. The study demonstrates how applying data augmentation techniques and the focal loss function can significantly enhance accuracy in classifying products into multiple categories using a robust Brazilian retail dataset. The LSTM model, enriched with Brazilian word embedding, and BERT, known for its effectiveness in understanding complex contexts, were adapted and optimized for this specific task. The results showed that the BERT model, with an F1 Macro Score of up to $99\%$ for segments, $96\%$ for categories and subcategories and $93\%$ for name products, outperformed LSTM in more detailed categories. However, LSTM also achieved high performance, especially after applying data augmentation and focal loss techniques. These results underscore the effectiveness of NLP techniques in retail and highlight the importance of the careful selection of modelling and preprocessing strategies. This work contributes significantly to the field of NLP in retail, providing valuable insights for future research and practical applications.