Topics evolution through multilayer networks; Analysing 2M tweets from 2022 Qatar FIFA World Cup

In this study, we conducted a comprehensive data collection on the 2022 Qatar FIFA World Cup event and used a multilayer network approach to visualize the main topics, while considering their context and meaning relationships. We structured the data into layers that corresponded with the stages of the tournament and utilized Gephi software to generate the multilayer networks. Our visualizations displayed both the relationships between topics and words, showing the word-context relationship, as well as the dynamics and changes over time by layer of the most frequently discussed topics.

Unleashing the Power of User Reviews: Exploring Airline Choices at Catania Airport, Italy

This study aims to investigate the possible relationship between the mechanisms of social influence and the choice of airline, through the use of new tools, with the aim of understanding whether they can contribute to a better understanding of the factors influencing the decisions of consumers in the aviation sector. We have chosen to extract user reviews from well-known platforms: Trustpilot, Google, and Twitter. By combining web scraping techniques, we have been able to collect a comprehensive dataset comprising a wide range of user opinions, feedback, and ratings. We then refined the BERT model to focus on insightful sentiment in the context of airline reviews. Through our analysis, we observed an intriguing trend of average negative sentiment scores across various airlines, giving us deeper insight into the dynamics between airlines and helping us identify key partnerships, popular routes, and airlines that play a central role in the aeronautical ecosystem of Catania airport during the specified period. Our investigation led us to find that, despite an airline having received prestigious awards as a low-cost leader in Europe for two consecutive years 2021 and 2022, the "Catanese" user tends to suffer the dominant position of other companies. Understanding the impact of positive reviews and leveraging sentiment analysis can help airlines improve their reputation, attract more customers, and ultimately gain a competitive edge in the marketplace.

The use of new technologies to support Public Administration. Sentiment analysis and the case of the app IO

App IO is an app developed for the Italian PA. It is definitely useful for citizens to interact with the PA and to get services that were not digitized yet. Nevertheless, it was not perceived in a good way by the citizens and it has been criticized. As we wanted to find the root that caused all these bad reviews we scraped feedback from mobile app stores using custom-coded automated tools and - after that - we trained two machine learning models to perform both sentiment analysis and emotion detection to understand what caused the bad reviews.