From Evidence to Design: Developing an AI-Augmented UX Research Point of View for Digital Wellbeing in Emergency and Public Safety Contexts

This paper investigates how User Experience Research (UXR) methods can be combined with AI-supported analysis to develop clearer design direction for digital wellbeing interventions targeting Emergency and Public Safety Personnel (EPSP). EPSP work in high-stress, shift-based environments where cognitive fatigue and unpredictable schedules reduce engagement with conventional wellbeing tools. Using the UXR Point-of-View (PoV) framework, this study applied an AI-supported literature analysis process to identify recurring psychological, behavioural, and design patterns. Behaviour Change Techniques and Persuasive Technology principles were integrated throughout interpretation to connect evidence with practical design reasoning. The process resulted in a UXR PoV Pyramid, nine UXR Play Cards, and stakeholder focused PoV narratives. Findings show that effective wellbeing systems for EPSP must minimise cognitive effort, adapt to operational context, and prioritise psychological safety. The work demonstrates how AI can assist large-scale evidence interpretation while human researchers maintain responsibility for contextual judgement and design direction.

Extending the UXR Point of View Pyramid: A Generative AI-Augmented Methodology for Human-Centred AI Systems

Rising household debt and cost-of-living pressures in the United Kingdom have intensified the role of AI-driven financial technologies in mediating credit assessment, repayment structuring, and debt support services. These systems increasingly shape consequential financial decisions, yet they operate within complex socio-technical environments characterised by regulatory constraint, algorithmic opacity, and heightened vulnerability risk. User Experience Research (UXR) Points of View (PoVs) are critical in translating heterogeneous research evidence into strategic direction for product and governance decisions. However, the existing UXR PoV framework was not designed for AI-mediated financial systems where interpretability, fairness, and accountability are central. This paper extends the UXR PoV pyramid into an AI-augmented methodological framework for Human-Centred AI debt management technologies in the UK financial services context. We formalise (1) an AI-Augmented PoV Pyramid, (2) a structured prompt architecture for synthesis and hypothesis generation, and (3) an AI-enabled Playbook Card system that embeds Generative AI into UXR workflows while preserving traceability and ethical oversight. Generative AI is positioned not as an analytic authority, but as an epistemic support mechanism subject to human validation and regulatory awareness. By grounding the framework in debt management technologies, including affordability assessment, repayment planning, and financial stress prediction systems, this work advances UXR methodology for high-stakes financial AI environments and contributes to the evolution of responsible, AI-powered UXR practice within the CHI community.

Developing an AI-Powered UX Research Point of View for Digital Health in A Regulatory Context: An Exemplar Case from MSM and Transgender HIV Care in Nigeria

User Experience Research (UXR) in a legal and regulatory contexts presents unique challenges that require specialised approaches to protect vulnerable populations whilst generating actionable insights. Digital consultation, appointment booking, and medication delivery platforms show promise for extending care access; however, their real-world effectiveness is curtailed by an absence of theoretically grounded user experience research (UXR) methodologies that adequately account for the psychosocial conditions of these populations. This paper introduces a Generative AI-augmented UXR methodology, grounded in the UXR Point of View (PoV) Playbook, to guide the design of psychologically safe, low-cognitive-load digital health interventions for MSM and transgender individuals living with HIV/AIDS in Nigeria. Drawing from empirical research involving co-design workshops, thematic analysis, and requirements engineering, the methodology is operationalised through a four-stage UXR process encompassing AI-supported hypothesis generation, foundational planning, insight generation via Building Blocks, and the construction of stakeholder-specific PoV narratives. This process results in ten theory-informed UXR Play Cards that translate psychological mechanisms and empirical findings into actionable design guidance. Each play contains actionable tasks, AI-augmented approaches, and ethical guardrails tailored for research with marginalised populations. The output is a set of ten theory-informed UXR Play Cards translating psychological insight and empirical evidence into actionable design guidance. The core contribution is a replicable, stigma-aware, and privacy-centred framework for responsible GenAI use in UXR practice, advancing human-centred digital health design for marginalised communities.

Developing a UXR Point of View for Cognitive Accessibility in Mobile Learning with Generative AI

This study investigates how UX research (UXR) principles, combined with Large Language Model (LLM)-supported analysis, can be used to improve the quality of requirements for mobile learning systems designed for learners with cognitive disabilities. Using the UXR Point-of-View (PoV) pyramid as a methodological framework, the study progressed through four stages: foundational structuring of psychological, behavioral, and design layers; structured validation using the DeLone and McLean Information Systems Success Model and Quality Function Deployment (QFD); insight consolidation through the development of nine Cognitive Accessibility UXR Play Cards; and stakeholder-specific PoV articulation to support interdisciplinary communication. LLM-supported synthesis was integrated to assist in theme clustering, requirement refinement, and hypothesis formulation under human oversight. Findings suggest that many usability and engagement challenges in mobile learning originate from ambiguous or under-specified requirements rather than interface design alone. By embedding cognitive accessibility principles into measurable and technically traceable requirements, the proposed Cognitive Accessibility UXR Playbook provides a structured pathway for aligning theory, system architecture, and stakeholder strategy.

Developing a Culturally Grounded, AI-Augmented UX Research Point of View (POV): An Exemplar Case Study from Telemedicine Dementia Care

User Experience Research (UXR) Points of View (POVs) distil complex and often fragmented research evidence into actionable perspectives that guide how teams interpret user needs, frame design decisions, and align stakeholders. Although POVs are widely used in industry practice, there are few published examples that explicitly document how POVs are constructed, particularly in culturally sensitive and low-resource contexts. This paper presents an exemplar case study demonstrating how a culturally grounded, AI-augmented UXR POV was developed to inform TeleDeCa, a telemedicine dementia care framework for family caregivers in Nigeria. Building on the UXR POV Playbook and pyramid framework, we illustrate how mixed-methods research, hypothesis generation, and ontology-based modelling can be combined to form a defensible POV without requiring a fully finalised system or validated outcomes. Generative AI (GenAI) is integrated across the UXR POV framework as a bounded research collaborator, supporting synthesis, hypothesis exploration, and narrative construction while preserving human judgment, ethical accountability, and cultural sensitivity. The contribution of this paper lies in the extraction of reusable Play Cards and a Play that extend the UXR POV Playbook and serve as exemplar material for the CHI 2026 workshop on developing AI-powered UXR POVs.