Predicting Evoked Emotions in Conversations

Understanding and predicting the emotional trajectory in multi-party multi-turn conversations is of great significance. Such information can be used, for example, to generate empathetic response in human-machine interaction or to inform models of pre-emptive toxicity detection. In this work, we introduce the novel problem of Predicting Emotions in Conversations (PEC) for the next turn (n+1), given combinations of textual and/or emotion input up to turn n. We systematically approach the problem by modeling three dimensions inherently connected to evoked emotions in dialogues, including (i) sequence modeling, (ii) self-dependency modeling, and (iii) recency modeling. These modeling dimensions are then incorporated into two deep neural network architectures, a sequence model and a graph convolutional network model. The former is designed to capture the sequence of utterances in a dialogue, while the latter captures the sequence of utterances and the network formation of multi-party dialogues. We perform a comprehensive empirical evaluation of the various proposed models for addressing the PEC problem. The results indicate (i) the importance of the self-dependency and recency model dimensions for the prediction task, (ii) the quality of simpler sequence models in short dialogues, (iii) the importance of the graph neural models in improving the predictions in long dialogues.