An Ontology-Enabled Approach For User-Centered and Knowledge-Enabled Explanations of AI Systems

Explainable Artificial Intelligence (AI) focuses on helping humans understand the working of AI systems or their decisions and has been a cornerstone of AI for decades. Recent research in explainability has focused on explaining the workings of AI models or model explainability. There have also been several position statements and review papers detailing the needs of end-users for user-centered explainability but fewer implementations. Hence, this thesis seeks to bridge some gaps between model and user-centered explainability. We create an explanation ontology (EO) to represent literature-derived explanation types via their supporting components. We implement a knowledge-augmented question-answering (QA) pipeline to support contextual explanations in a clinical setting. Finally, we are implementing a system to combine explanations from different AI methods and data modalities. Within the EO, we can represent fifteen different explanation types, and we have tested these representations in six exemplar use cases. We find that knowledge augmentations improve the performance of base large language models in the contextualized QA, and the performance is variable across disease groups. In the same setting, clinicians also indicated that they prefer to see actionability as one of the main foci in explanations. In our explanations combination method, we plan to use similarity metrics to determine the similarity of explanations in a chronic disease detection setting. Overall, through this thesis, we design methods that can support knowledge-enabled explanations across different use cases, accounting for the methods in today's AI era that can generate the supporting components of these explanations and domain knowledge sources that can enhance them.