End-to-end Task-oriented Dialogue: A Survey of Tasks, Methods, and Future Directions

End-to-end task-oriented dialogue (EToD) can directly generate responses in an end-to-end fashion without modular training, which attracts escalating popularity. The advancement of deep neural networks, especially the successful use of large pre-trained models, has further led to significant progress in EToD research in recent years. In this paper, we present a thorough review and provide a unified perspective to summarize existing approaches as well as recent trends to advance the development of EToD research. The contributions of this paper can be summarized: (1) \textbf{\textit{First survey}}: to our knowledge, we take the first step to present a thorough survey of this research field; (2) \textbf{\textit{New taxonomy}}: we first introduce a unified perspective for EToD, including (i) \textit{Modularly EToD} and (ii) \textit{Fully EToD}; (3) \textbf{\textit{New Frontiers}}: we discuss some potential frontier areas as well as the corresponding challenges, hoping to spur breakthrough research in EToD field; (4) \textbf{\textit{Abundant resources}}: we build a public website\footnote{We collect the related papers, baseline projects, and leaderboards for the community at \url{https://etods.net/}.}, where EToD researchers could directly access the recent progress. We hope this work can serve as a thorough reference for the EToD research community.

Teaching Language Models to Self-Improve through Interactive Demonstrations

The self-improving ability of large language models (LLMs), enabled by prompting them to analyze and revise their own outputs, has garnered significant interest in recent research. However, this ability has been shown to be absent and difficult to learn for smaller models, thus widening the performance gap between state-of-the-art LLMs and more cost-effective and faster ones. To reduce this gap, we introduce TriPosT, a training algorithm that endows smaller models with such self-improvement ability, and show that our approach can improve a LLaMA-7b's performance on math and reasoning tasks by up to 7.13%. In contrast to prior work, we achieve this by using the smaller model to interact with LLMs to collect feedback and improvements on its own generations. We then replay this experience to train the small model. Our experiments on four math and reasoning datasets show that the interactive experience of learning from and correcting its own mistakes is crucial for small models to improve their performance.

What is a good question? Task-oriented asking with fact-level masking

Asking questions is an important element of real-life collaboration on reasoning tasks like question answering. For example, a legal assistant chatbot may be unable to make accurate recommendations without specific information on the user's circumstances. However, large language models are usually deployed to solve reasoning tasks directly without asking follow-up questions to the user or third parties. We term this problem task-oriented asking (TOA). Zero-shot chat models can perform TOA, but their training is primarily based on next-token prediction rather than whether questions contribute to successful collaboration. To enable the training and evaluation of TOA models, we present a definition and framework for natural language task-oriented asking, the problem of generating questions that result in answers useful for a reasoning task. We also present fact-level masking (FLM), a procedure for converting natural language datasets into self-supervised TOA datasets by omitting particular critical facts. Finally, we generate a TOA dataset from the HotpotQA dataset using FLM and evaluate several zero-shot language models on it. Our experiments show that current zero-shot models struggle to ask questions that retrieve useful information, as compared to human annotators. These results demonstrate an opportunity to use FLM datasets and the TOA framework to train and evaluate better TOA models.

Building Persona Consistent Dialogue Agents with Offline Reinforcement Learning

Maintaining a consistent persona is a key quality for any open domain dialogue system. Current state-of-the-art systems do this by training agents with supervised learning or online reinforcement learning (RL). However, systems trained with supervised learning often lack consistency as they are never punished for uttering contradictions. Additional training with RL can alleviate some of these issues, however the training process is expensive. Instead, we propose an offline RL framework to improve the persona consistency of dialogue systems. Our framework allows us to combine the advantages of previous methods as we can inexpensively train our model on existing data as in supervised learning, while punishing and rewarding specific utterances as in RL. We also introduce a simple importance sampling method to reduce the variance of importance weights in offline RL training which we call Variance-Reducing MLE-Initialized (VaRMI) importance sampling. Our automatic and human evaluations show that our framework improves both the persona consistency and dialogue quality of a state-of-the-art social chatbot.

Curriculum-Driven Edubot: A Framework for Developing Language Learning Chatbots Through Synthesizing Conversational Data

Chatbots have become popular in educational settings, revolutionizing how students interact with material and how teachers teach. We present Curriculum-Driven EduBot, a framework for developing a chatbot that combines the interactive features of chatbots with the systematic material of English textbooks to assist students in enhancing their conversational skills. We begin by extracting pertinent topics from textbooks and then using large language models to generate dialogues related to these topics. We then fine-tune an open-source LLM using our generated conversational data to create our curriculum-driven chatbot. User studies demonstrate that our chatbot outperforms ChatGPT in leading curriculum-based dialogues and adapting its dialogue to match the user's English proficiency level. By combining traditional textbook methodologies with conversational AI, our approach offers learners an interactive tool that aligns with their curriculum and provides user-tailored conversation practice. This facilitates meaningful student-bot dialogues and enriches the overall learning experience within the curriculum's pedagogical framework.

ParaGuide: Guided Diffusion Paraphrasers for Plug-and-Play Textual Style Transfer

Textual style transfer is the task of transforming stylistic properties of text while preserving meaning. Target "styles" can be defined in numerous ways, ranging from single attributes (e.g, formality) to authorship (e.g, Shakespeare). Previous unsupervised style-transfer approaches generally rely on significant amounts of labeled data for only a fixed set of styles or require large language models. In contrast, we introduce a novel diffusion-based framework for general-purpose style transfer that can be flexibly adapted to arbitrary target styles at inference time. Our parameter-efficient approach, ParaGuide, leverages paraphrase-conditioned diffusion models alongside gradient-based guidance from both off-the-shelf classifiers and strong existing style embedders to transform the style of text while preserving semantic information. We validate the method on the Enron Email Corpus, with both human and automatic evaluations, and find that it outperforms strong baselines on formality, sentiment, and even authorship style transfer.

MultiPA: a multi-task speech pronunciation assessment system for a closed and open response scenario

The design of automatic speech pronunciation assessment can be categorized into closed and open response scenarios, each with strengths and limitations. A system with the ability to function in both scenarios can cater to diverse learning needs and provide a more precise and holistic assessment of pronunciation skills. In this study, we propose a Multi-task Pronunciation Assessment model called MultiPA. MultiPA provides an alternative to Kaldi-based systems in that it has simpler format requirements and better compatibility with other neural network models. Compared with previous open response systems, MultiPA provides a wider range of evaluations, encompassing assessments at both the sentence and word-level. Our experimental results show that MultiPA achieves comparable performance when working in closed response scenarios and maintains more robust performance when directly used for open responses.

DialogStudio: Towards Richest and Most Diverse Unified Dataset Collection for Conversational AI

Despite advancements in conversational AI, language models encounter challenges to handle diverse conversational tasks, and existing dialogue dataset collections often lack diversity and comprehensiveness. To tackle these issues, we introduce DialogStudio: the largest and most diverse collection of dialogue datasets, unified under a consistent format while preserving their original information. Our collection encompasses data from open-domain dialogues, task-oriented dialogues, natural language understanding, conversational recommendation, dialogue summarization, and knowledge-grounded dialogues, making it an incredibly rich and diverse resource for dialogue research and model training. To further enhance the utility of DialogStudio, we identify the licenses for each dataset and design domain-aware prompts for selected dialogues to facilitate instruction-aware fine-tuning. Furthermore, we develop conversational AI models using the dataset collection, and our experiments in both zero-shot and few-shot learning scenarios demonstrate the superiority of DialogStudio. To improve transparency and support dataset and task-based research, as well as language model pre-training, all datasets, licenses, codes, and models associated with DialogStudio are made publicly accessible at https://github.com/salesforce/DialogStudio

Do Models Explain Themselves? Counterfactual Simulatability of Natural Language Explanations

Large language models (LLMs) are trained to imitate humans to explain human decisions. However, do LLMs explain themselves? Can they help humans build mental models of how LLMs process different inputs? To answer these questions, we propose to evaluate $\textbf{counterfactual simulatability}$ of natural language explanations: whether an explanation can enable humans to precisely infer the model's outputs on diverse counterfactuals of the explained input. For example, if a model answers "yes" to the input question "Can eagles fly?" with the explanation "all birds can fly", then humans would infer from the explanation that it would also answer "yes" to the counterfactual input "Can penguins fly?". If the explanation is precise, then the model's answer should match humans' expectations. We implemented two metrics based on counterfactual simulatability: precision and generality. We generated diverse counterfactuals automatically using LLMs. We then used these metrics to evaluate state-of-the-art LLMs (e.g., GPT-4) on two tasks: multi-hop factual reasoning and reward modeling. We found that LLM's explanations have low precision and that precision does not correlate with plausibility. Therefore, naively optimizing human approvals (e.g., RLHF) may not be a sufficient solution.