A Fuzzy Approach to Record Linkages

Record Linkage is the process of identifying and unifying records from various independent data sources. Existing strategies, which can be either deterministic or probabilistic, often fail to link records satisfactorily under uncertainty. This paper describes an indigenously (locally) developed fuzzy linkage method, based on fuzzy set techniques, which can effectively account for this uncertainty prevalent in the disparate data sources and address the shortcomings of the existing approaches. Extensive testing, evaluation and comparisons have demonstrated the efficacy of this fuzzy approach for record linkages.

A Hybrid Strategy for Chat Transcript Summarization

Text summarization is the process of condensing a piece of text to fewer sentences, while still preserving its content. Chat transcript, in this context, is a textual copy of a digital or online conversation between a customer (caller) and agent(s). This paper presents an indigenously (locally) developed hybrid method that first combines extractive and abstractive summarization techniques in compressing ill-punctuated or un-punctuated chat transcripts to produce more readable punctuated summaries and then optimizes the overall quality of summarization through reinforcement learning. Extensive testing, evaluations, comparisons, and validation have demonstrated the efficacy of this approach for large-scale deployment of chat transcript summarization, in the absence of manually generated reference (annotated) summaries.

A Hybrid Recommender System for Recommending Smartphones to Prospective Customers

Recommender Systems are a subclass of machine learning systems that employ sophisticated information filtering strategies to reduce the search time and suggest the most relevant items to any particular user. Hybrid recommender systems combine multiple recommendation strategies in different ways to benefit from their complementary advantages. Some hybrid recommender systems have combined collaborative filtering and content-based approaches to build systems that are more robust. In this paper, we propose a hybrid recommender system, which combines Alternative Least Squares (ALS) based collaborative filtering with deep learning to enhance recommendation performance as well as overcome the limitations associated with the collaborative filtering approach, especially concerning its cold start problem. In essence, we use the outputs from ALS (collaborative filtering) to influence the recommendations from a Deep Neural Network (DNN), which combines characteristic, contextual, structural and sequential information, in a big data processing framework. We have conducted several experiments in testing the efficacy of the proposed hybrid architecture in recommending smartphones to prospective customers and compared its performance with other open-source recommenders. The results have shown that the proposed system has outperformed several existing hybrid recommender systems.

Extractive Summarization of Call Transcripts

Text summarization is the process of extracting the most important information from the text and presenting it concisely in fewer sentences. Call transcript is a text that involves textual description of a phone conversation between a customer (caller) and agent(s) (customer representatives). This paper presents an indigenously developed method that combines topic modeling and sentence selection with punctuation restoration in condensing ill-punctuated or un-punctuated call transcripts to produce summaries that are more readable. Extensive testing, evaluation and comparisons have demonstrated the efficacy of this summarizer for call transcript summarization.