Alert button
Picture for Pooja Hiranandani

Pooja Hiranandani

Alert button

Entity-level Sentiment Analysis in Contact Center Telephone Conversations

Oct 26, 2022
Xue-Yong Fu, Cheng Chen, Md Tahmid Rahman Laskar, Shayna Gardiner, Pooja Hiranandani, Shashi Bhushan TN

Figure 1 for Entity-level Sentiment Analysis in Contact Center Telephone Conversations
Figure 2 for Entity-level Sentiment Analysis in Contact Center Telephone Conversations
Figure 3 for Entity-level Sentiment Analysis in Contact Center Telephone Conversations
Figure 4 for Entity-level Sentiment Analysis in Contact Center Telephone Conversations
Viaarxiv icon

Developing a Production System for Purpose of Call Detection in Business Phone Conversations

May 13, 2022
Elena Khasanova, Pooja Hiranandani, Shayna Gardiner, Cheng Chen, Xue-Yong Fu, Simon Corston-Oliver

Figure 1 for Developing a Production System for Purpose of Call Detection in Business Phone Conversations
Figure 2 for Developing a Production System for Purpose of Call Detection in Business Phone Conversations
Figure 3 for Developing a Production System for Purpose of Call Detection in Business Phone Conversations
Figure 4 for Developing a Production System for Purpose of Call Detection in Business Phone Conversations
Viaarxiv icon