A unified mobile search framework aims to identify the mobile apps that can satisfy a user's information need and route the user's query to them. Previous work has shown that resource descriptions for mobile apps are sparse as they rely on the app's previous queries. This problem puts certain apps in dominance and leaves out the resource-scarce apps from the top ranks. In this case, we need a ranker that goes beyond simple lexical matching. Therefore, our goal is to study the extent of a BERT-based ranker's ability to improve the quality and diversity of app selection. To this end, we compare the results of the BERT-based ranker with other information retrieval models, focusing on the analysis of selected apps diversification. Our analysis shows that the BERT-based ranker selects more diverse apps while improving the quality of baseline results by selecting the relevant apps such as Facebook and Contacts for more personal queries and decreasing the bias towards the dominant resources such as the Google Search app.
Information seeking conversations between users and Conversational Search Agents (CSAs) consist of multiple turns of interaction. While users initiate a search session, ideally a CSA should sometimes take the lead in the conversation by obtaining feedback from the user by offering query suggestions or asking for query clarifications i.e. mixed initiative. This creates the potential for more engaging conversational searches, but substantially increases the complexity of modelling and evaluating such scenarios due to the large interaction space coupled with the trade-offs between the costs and benefits of the different interactions. In this paper, we present a model for conversational search -- from which we instantiate different observed conversational search strategies, where the agent elicits: (i) Feedback-First, or (ii) Feedback-After. Using 49 TREC WebTrack Topics, we performed an analysis comparing how well these different strategies combine with different mixed initiative approaches: (i) Query Suggestions vs. (ii) Query Clarifications. Our analysis reveals that there is no superior or dominant combination, instead it shows that query clarifications are better when asked first, while query suggestions are better when asked after presenting results. We also show that the best strategy and approach depends on the trade-offs between the relative costs between querying and giving feedback, the performance of the initial query, the number of assessments per query, and the total amount of gain required. While this work highlights the complexities and challenges involved in analyzing CSAs, it provides the foundations for evaluating conversational strategies and conversational search agents in batch/offline settings.
We study the problem of recommending relevant products to users in relatively resource-scarce markets by leveraging data from similar, richer in resource auxiliary markets. We hypothesize that data from one market can be used to improve performance in another. Only a few studies have been conducted in this area, partly due to the lack of publicly available experimental data. To this end, we collect and release XMarket, a large dataset covering 18 local markets on 16 different product categories, featuring 52.5 million user-item interactions. We introduce and formalize the problem of cross-market product recommendation, i.e., market adaptation. We explore different market-adaptation techniques inspired by state-of-the-art domain-adaptation and meta-learning approaches and propose a novel neural approach for market adaptation, named FOREC. Our model follows a three-step procedure -- pre-training, forking, and fine-tuning -- in order to fully utilize the data from an auxiliary market as well as the target market. We conduct extensive experiments studying the impact of market adaptation on different pairs of markets. Our proposed approach demonstrates robust effectiveness, consistently improving the performance on target markets compared to competitive baselines selected for our analysis. In particular, FOREC improves on average 24% and up to 50% in terms of nDCG@10, compared to the NMF baseline. Our analysis and experiments suggest specific future directions in this research area. We release our data and code for academic purposes.
Enabling open-domain dialogue systems to ask clarifying questions when appropriate is an important direction for improving the quality of the system response. Namely, for cases when a user request is not specific enough for a conversation system to provide an answer right away, it is desirable to ask a clarifying question to increase the chances of retrieving a satisfying answer. To address the problem of 'asking clarifying questions in open-domain dialogues': (1) we collect and release a new dataset focused on open-domain single- and multi-turn conversations, (2) we benchmark several state-of-the-art neural baselines, and (3) we propose a pipeline consisting of offline and online steps for evaluating the quality of clarifying questions in various dialogues. These contributions are suitable as a foundation for further research.
To improve online search results, clarification questions can be used to elucidate the information need of the user. This research aims to predict the user engagement with the clarification pane as an indicator of relevance based on the lexical information: query, question, and answers. Subsequently, the predicted user engagement can be used as a feature to rank the clarification panes. Regression and classification are applied for predicting user engagement and compared to naive heuristic baselines (e.g. mean) on the new MIMICS dataset [20]. An ablation study is carried out using a RankNet model to determine whether the predicted user engagement improves clarification pane ranking performance. The prediction models were able to improve significantly upon the naive baselines, and the predicted user engagement feature significantly improved the RankNet results in terms of NDCG and MRR. This research demonstrates the potential for ranking clarification panes based on lexical information only and can serve as a first neural baseline for future research to improve on. The code is available online.
Clarification is increasingly becoming a vital factor in various topics of information retrieval, such as conversational search and modern Web search engines. Prompting the user for clarification in a search session can be very beneficial to the system as the user's explicit feedback helps the system improve retrieval massively. However, it comes with a very high risk of frustrating the user in case the system fails in asking decent clarifying questions. Therefore, it is of great importance to determine when and how to ask for clarification. To this aim, in this work, we model search clarification prediction as user engagement problem. We assume that the better a clarification is, the higher user engagement with it would be. We propose a Transformer-based model to tackle the task. The comparison with competitive baselines on large-scale real-life clarification engagement data proves the effectiveness of our model. Also, we analyse the effect of all result page elements on the performance and find that, among others, the ranked list of the search engine leads to considerable improvements. Our extensive analysis of task-specific features guides future research.
The 1st edition of the workshop on Mixed-Initiative ConveRsatiOnal Systems (MICROS@ECIR2021) aims at investigating and collecting novel ideas and contributions in the field of conversational systems. Oftentimes, the users fulfill their information need using smartphones and home assistants. This has revolutionized the way users access online information, thus posing new challenges compared to traditional search and recommendation. The first edition of MICROS will have a particular focus on mixed-initiative conversational systems. Indeed, conversational systems need to be proactive, proposing not only answers but also possible interpretations for ambiguous or vague requests.
Users install many apps on their smartphones, raising issues related to information overload for users and resource management for devices. Moreover, the recent increase in the use of personal assistants has made mobile devices even more pervasive in users' lives. This paper addresses two research problems that are vital for developing effective personal mobile assistants: target apps selection and recommendation. The former is the key component of a unified mobile search system: a system that addresses the users' information needs for all the apps installed on their devices with a unified mode of access. The latter, instead, predicts the next apps that the users would want to launch. Here we focus on context-aware models to leverage the rich contextual information available to mobile devices. We design an in situ study to collect thousands of mobile queries enriched with mobile sensor data (now publicly available for research purposes). With the aid of this dataset, we study the user behavior in the context of these tasks and propose a family of context-aware neural models that take into account the sequential, temporal, and personal behavior of users. We study several state-of-the-art models and show that the proposed models significantly outperform the baselines.