Opinion summarisation synthesises opinions expressed in a group of documents discussing the same topic to produce a single summary. Recent work has looked at opinion summarisation of clusters of social media posts. Such posts are noisy and have unpredictable structure, posing additional challenges for the construction of the summary distribution and the preservation of meaning compared to online reviews, which has been so far the focus of opinion summarisation. To address these challenges we present \textit{WassOS}, an unsupervised abstractive summarization model which makes use of the Wasserstein distance. A Variational Autoencoder is used to get the distribution of documents/posts, and the distributions are disentangled into separate semantic and syntactic spaces. The summary distribution is obtained using the Wasserstein barycenter of the semantic and syntactic distributions. A latent variable sampled from the summary distribution is fed into a GRU decoder with a transformer layer to produce the final summary. Our experiments on multiple datasets including Twitter clusters, Reddit threads, and reviews show that WassOS almost always outperforms the state-of-the-art on ROUGE metrics and consistently produces the best summaries with respect to meaning preservation according to human evaluations.
We introduce the task of microblog opinion summarisation (MOS) and share a dataset of 3100 gold-standard opinion summaries to facilitate research in this domain. The dataset contains summaries of tweets spanning a 2-year period and covers more topics than any other public Twitter summarisation dataset. Summaries are abstractive in nature and have been created by journalists skilled in summarising news articles following a template separating factual information (main story) from author opinions. Our method differs from previous work on generating gold-standard summaries from social media, which usually involves selecting representative posts and thus favours extractive summarisation models. To showcase the dataset's utility and challenges, we benchmark a range of abstractive and extractive state-of-the-art summarisation models and achieve good performance, with the former outperforming the latter. We also show that fine-tuning is necessary to improve performance and investigate the benefits of using different sample sizes.
SleepioTM is a digital mobile phone and web platform that uses techniques from cognitive behavioural therapy (CBT) to improve sleep in people with sleep difficulty. As part of this process, Sleepio captures data about the sleep behaviour of the users that have consented to such data being processed. For neural networks, the scale of the data is an opportunity to train meaningful models translatable to actual clinical practice. In collaboration with Big Health, the therapeutics company that created and utilizes Sleepio, we have analysed data from a random sample of 401,174 sleep diaries and built a neural network to model sleep behaviour and sleep quality of each individual in a personalised manner. We demonstrate that this neural network is more accurate than standard statistical methods in predicting the sleep quality of an individual based on his/her behaviour from the last 10 days. We compare model performance in a wide range of hyperparameter settings representing various scenarios. We further show that the neural network can be used to produce personalised recommendations of what sleep habits users should follow to maximise sleep quality, and show that these recommendations are substantially better than the ones generated by standard methods. We finally show that the neural network can explain the recommendation given to each participant and calculate confidence intervals for each prediction, all of which are essential for clinicians to be able to adopt such a tool in clinical practice.
Work on social media rumour verification utilises signals from posts, their propagation and users involved. Other lines of work target identifying and fact-checking claims based on information from Wikipedia, or trustworthy news articles without considering social media context. However works combining the information from social media with external evidence from the wider web are lacking. To facilitate research in this direction, we release a novel dataset, PHEMEPlus, an extension of the PHEME benchmark, which contains social media conversations as well as relevant external evidence for each rumour. We demonstrate the effectiveness of incorporating such evidence in improving rumour verification models. Additionally, as part of the evidence collection, we evaluate various ways of query formulation to identify the most effective method.
Identifying changes in individuals' behaviour and mood, as observed via content shared on online platforms, is increasingly gaining importance. Most research to-date on this topic focuses on either: (a) identifying individuals at risk or with a certain mental health condition given a batch of posts or (b) providing equivalent labels at the post level. A disadvantage of such work is the lack of a strong temporal component and the inability to make longitudinal assessments following an individual's trajectory and allowing timely interventions. Here we define a new task, that of identifying moments of change in individuals on the basis of their shared content online. The changes we consider are sudden shifts in mood (switches) or gradual mood progression (escalations). We have created detailed guidelines for capturing moments of change and a corpus of 500 manually annotated user timelines (18.7K posts). We have developed a variety of baseline models drawing inspiration from related tasks and show that the best performance is obtained through context aware sequential modelling. We also introduce new metrics for capturing rare events in temporal windows.
We present a comprehensive work on automated veracity assessment from dataset creation to developing novel methods based on Natural Language Inference (NLI), focusing on misinformation related to the COVID-19 pandemic. We first describe the construction of the novel PANACEA dataset consisting of heterogeneous claims on COVID-19 and their respective information sources. The dataset construction includes work on retrieval techniques and similarity measurements to ensure a unique set of claims. We then propose novel techniques for automated veracity assessment based on Natural Language Inference including graph convolutional networks and attention based approaches. We have carried out experiments on evidence retrieval and veracity assessment on the dataset using the proposed techniques and found them competitive with SOTA methods, and provided a detailed discussion.
We present work on summarising deliberative processes for non-English languages. Unlike commonly studied datasets, such as news articles, this deliberation dataset reflects difficulties of combining multiple narratives, mostly of poor grammatical quality, in a single text. We report an extensive evaluation of a wide range of abstractive summarisation models in combination with an off-the-shelf machine translation model. Texts are translated into English, summarised, and translated back to the original language. We obtain promising results regarding the fluency, consistency and relevance of the summaries produced. Our approach is easy to implement for many languages for production purposes by simply changing the translation model.
Dementia is a family of neurogenerative conditions affecting memory and cognition in an increasing number of individuals in our globally aging population. Automated analysis of language, speech and paralinguistic indicators have been gaining popularity as potential indicators of cognitive decline. Here we propose a novel longitudinal multi-modal dataset collected from people with mild dementia and age matched controls over a period of several months in a natural setting. The multi-modal data consists of spoken conversations, a subset of which are transcribed, as well as typed and written thoughts and associated extra-linguistic information such as pen strokes and keystrokes. We describe the dataset in detail and proceed to focus on a task using the speech modality. The latter involves distinguishing controls from people with dementia by exploiting the longitudinal nature of the data. Our experiments showed significant differences in how the speech varied from session to session in the control and dementia groups.
Collecting together microblogs representing opinions about the same topics within the same timeframe is useful to a number of different tasks and practitioners. A major question is how to evaluate the quality of such thematic clusters. Here we create a corpus of microblog clusters from three different domains and time windows and define the task of evaluating thematic coherence. We provide annotation guidelines and human annotations of thematic coherence by journalist experts. We subsequently investigate the efficacy of different automated evaluation metrics for the task. We consider a range of metrics including surface level metrics, ones for topic model coherence and text generation metrics (TGMs). While surface level metrics perform well, outperforming topic coherence metrics, they are not as consistent as TGMs. TGMs are more reliable than all other metrics considered for capturing thematic coherence in microblog clusters due to being less sensitive to the effect of time windows.
The development of democratic systems is a crucial task as confirmed by its selection as one of the Millennium Sustainable Development Goals by the United Nations. In this article, we report on the progress of a project that aims to address barriers, one of which is information overload, to achieving effective direct citizen participation in democratic decision-making processes. The main objectives are to explore if the application of Natural Language Processing (NLP) and machine learning can improve citizens' experience of digital citizen participation platforms. Taking as a case study the "Decide Madrid" Consul platform, which enables citizens to post proposals for policies they would like to see adopted by the city council, we used NLP and machine learning to provide new ways to (a) suggest to citizens proposals they might wish to support; (b) group citizens by interests so that they can more easily interact with each other; (c) summarise comments posted in response to proposals; (d) assist citizens in aggregating and developing proposals. Evaluation of the results confirms that NLP and machine learning have a role to play in addressing some of the barriers users of platforms such as Consul currently experience.